Learning Specialist

Position Summary 

The Learning Specialist is responsible for delivering engaging, high-impact learning experiences that build employee knowledge, skills, engagement, and performance. This role serves as a facilitator for instructor-led, virtual, and blended learning programs while partnering with subject matter experts to ensure training effectively supports organizational objectives. 

Key Responsibilities 

• Lead the delivery of instructor-led, virtual, and hybrid learning programs across the organization. 

• Deliver onboarding, DHCS and health plan required training for compliance, and ongoing recurring or refresher training. 

• Create engaging learning environments that encourage participation, collaboration, and knowledge retention.   

• Adapt facilitation techniques to accommodate diverse learning styles and audiences. 

• Manage classroom dynamics and address participant questions effectively. 

• Ensure a consistent and high-quality learner experience across all training programs. 

• Assess learner understanding through observations, discussions, assessments, and activities. 

• Provide coaching, feedback, and performance support to learners. 

• Reinforce learning through follow-up sessions, and performance support resources. 

• Assist with pilot programs and gather learner feedback for improvements. 

• Support the rollout of new learning initiatives and organizational change programs. 

• Ensure content is delivered consistently and in alignment with organizational standards. 

• Ensure training materials, job aids, and resources are prepared and current. 

• Identify learning gaps and recommend additional development opportunities. 

• Partner with subject matter experts to ensure learning content remains accurate and relevant. 

• Analyze learner feedback, training metrics, and performance outcomes. 

• Support with Learning Management Systems (LMS) to administer and update courses. 

• Gather learner feedback and recommend enhancements. 

• Confirm scheduling, logistics, and coordination of training events. 

• Assist in the development and revision of curricula, facilitator guides, job aids, eLearning modules, and competency assessments. 

• Create and send post-training reports to department leadership to inform them of learner progress or concerns.  

• Perform other duties as assigned. 

Qualifications 

• Bachelor's degree required; preferably in Education, Healthcare, Communications, Behavioral Health, or a related field. 

• Experience training delivery, onboarding and new hire support, education, or workforce development. 

• Valid California driver's license and valid vehicle insurance required. 

• Experience in healthcare, managed care, behavioral health, public health, or community-based services preferred. 

• Familiarity with Enhanced Care Management (ECM), Community Supports (CS), Behavioral Health (BH) preferred. 

• Familiarity with Learning Management Systems (LMS) or training platforms preferred.  

Required Skills/Abilities: 

• Strong verbal, written communication skills, and interpersonal skills with a collaborative, team-oriented approach. 

• Strong organizational and time management skills with attention to detail. 

• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and virtual training tools (e.g., Zoom, Teams). 

• Ability to manage multiple priorities and meet deadlines with minimal supervision. 

• Ability to keep accurate training records and manage training logistics 

Physical Requirements: 

• Must be able to travel to other sites, including potential overnight stays.   

• Mileage reimbursement for the use of your vehicle is at the IRS standard rate. 

• Prolonged periods of sitting at an office desk on the computer. 

• Lifting: Able to lift up to 15lbs.