Learning & Development Facilitator / Instructional Designer – Boston, MA

Job ID: 809710

Sigma Inc. is seeking an experienced Learning & Development Facilitator / Instructional Designer for a 9-month contract supporting the Commonwealth of Massachusetts – Department of Transportation (MassDOT).

This is an onsite position at 10 Park Plaza, Boston, MA. The ideal candidate will have strong experience facilitating instructor-led training, designing adult learning programs, developing engaging training materials, and supporting leadership development, communication, change management, conflict resolution, performance management, emotional intelligence, and inclusive workplace practices.

Position Details

• Job Title: Learning & Development Facilitator / Instructional Designer
• Job ID: 809710
• Client: Commonwealth of Massachusetts – Department of Transportation
• Location: 10 Park Plaza, Boston, MA
• Work Arrangement: Onsite
• Contract: 9 Months
• Schedule: Full-time
• Travel: In-person facilitation may require travel within Massachusetts
• Environment: Government / Public Sector / Employee & Leadership Development

Job Summary

We are looking for a highly skilled Learning & Development Facilitator and Instructional Designer who can create engaging learning experiences and deliver high-quality training programs that support employee and leadership development.

The successful candidate will be an exceptional facilitator, presenter, communicator, and instructional designer who can create respectful, inclusive, and interactive learning environments. This individual should be comfortable guiding meaningful conversations, managing group dynamics, addressing sensitive workplace topics, and adapting training approaches to different audiences and learning needs.

Key Responsibilities

Training Facilitation

• Facilitate instructor-led training programs in both in-person and virtual environments using established curricula and learning materials.
• Deliver engaging workshops and learning experiences for employees and leaders at various organizational levels.
• Facilitate programs focused on:
  • Leadership development
  • Communication
  • Emotional intelligence
  • Team effectiveness
  • Change management
  • Conflict resolution
  • Performance management
  • Diversity, Equity, Inclusion & Belonging (DEIB)
  • Inclusive workplace practices
• Create an interactive learning environment that encourages participation, collaboration, and knowledge sharing.
• Foster a psychologically safe and respectful learning environment.
• Manage different group dynamics and respond professionally to challenging questions and sensitive discussions.
• Travel within Massachusetts as needed for in-person training sessions.

Instructional Design & Content Development

• Design and develop learner-centered training programs and materials.
• Create and update:
  • Facilitator guides
  • Participant workbooks
  • Training presentations
  • Job aids
  • Learning resources
  • Workshop materials
• Apply adult learning principles and established instructional design methodologies.
• Utilize methodologies such as:
  • ADDIE
  • SAM
• Collaborate with Subject Matter Experts (SMEs) to gather information, validate content accuracy, and develop relevant learning materials.
• Adapt existing curriculum and materials to meet organizational and learner needs.
• Ensure training content is clear, practical, engaging, and aligned with learning objectives.

Training Evaluation & Continuous Improvement

• Collect and evaluate participant feedback and learning metrics.
• Identify opportunities to improve training content, facilitation techniques, and learner engagement.
• Provide observations and recommendations to program leaders regarding participant engagement and training effectiveness.
• Use training data and participant feedback to support continuous improvement.
• Maintain accurate:
  • Attendance records
  • Training records
  • Evaluation results
  • Learning documentation

Required Qualifications

• 5+ years of experience facilitating instructor-led training, workshops, or adult learning programs.
• Demonstrated experience designing and developing instructor-led and blended learning solutions.
• Strong understanding of adult learning principles and instructional design methodologies.
• Exceptional facilitation, presentation, public speaking, and communication skills.
• Experience facilitating conversations involving DEIB and other sensitive workplace topics.
• Experience delivering management and leadership development programs.
• Strong interpersonal and relationship-building skills.
• Ability to engage employees and leaders at all organizational levels.
• Strong group facilitation and conflict-management skills.
• Proficiency with Microsoft Office Suite.
• Experience using virtual learning platforms such as:
  • Microsoft Teams
  • Zoom
• Excellent organizational and time-management skills.
• Ability to manage multiple training programs, projects, deadlines, and priorities simultaneously.

Preferred Qualifications

• Experience coaching, consulting with, or supporting leaders at different organizational levels.
• Experience strengthening leadership effectiveness and organizational performance.
• Familiarity with Learning Management Systems (LMS).
• Experience using learning analytics and training data.
• Experience evaluating learning outcomes and using data to improve training programs.
• Experience with Articulate Storyline 360.
• Experience supporting government, transportation, public-sector, or large enterprise organizati