Learning and Development Manager

Announcement No.: 3334001 Department: Human Resources Affiliation: Non-union FLSA: Exempt

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DESCRIPTION

The City of Wilmington, a leading Delaware employer, upholds its commitment to quality public services and fiscal stability through the Human Resources Department. We manage recruitment, training, payroll, benefits, collective bargaining, and risk management. The Learning and Development Manager will join our dynamic, fast-paced team.

DUTIES AND RESPONSIBILITIES

The Learning and Development Manager drives organizational culture and performance through learning & development initiatives. This position is responsible for planning, developing/coordinating, implementing, facilitating, and evaluating training programs, courses, and events. This individual reports to the Director of Employment Services. Additional responsibilities include:

• Assesses skill and knowledge needs to drive employee competence and performance, and develops and delivers or coordinates training that is responsive to those needs.
• Creates, organizes, plans, and presents various training geared towards onboarding, skills training, compliance, employee development, succession planning, and leadership development initiatives.
• Establishes standard operating procedures and metrics for training programs while identifying and maintaining a roster of subject-matter experts as instructors.
• Tracks and ensures the completion of performance-related, state-mandated, and compliance-related training.
• Coordinates with subject matter experts, managers, and supervisors to keep course materials content updated and in alignment with various departments' strategic goals.
• Assesses the effectiveness of training initiatives through assessments, surveys, and feedback and implements recommendations for improvement.
• Conducts an annual needs assessment to recommend strategic employee development goals.
• Supports the implementation, management, and maintenance of learning management systems, including employee roster updates, completion analytics, and reporting to leadership.
• Administers and tracks the Employee Education Reimbursement program.
• Performs all duties as assigned.

EDUCATION AND EXPERIENCE

Bachelor's degree that includes coursework in Education, Instructional Design, Human Resource Management, Public Administration, Social Sciences, or other closely related fields. A minimum of two (2) years of professional experience in the field of Human Resources performing work in the area of training delivery, or any combination of experience and training that demonstrates the required knowledge, skills, and abilities. A professional certification in human resources, such as HRCI, SHRM, or a learning and development certification, is preferred.

• Knowledge: Knowledge of learning theories, styles, and best practices for organizational learning. General competence in employee relations with at least 2 years of education and experience.
• Skills: Excellent written and oral communication. Strong presentation skills. Proficiency with software programs necessary for the position: Word, Excel, PowerPoint, Zoom, Teams, and eLearning development tools. Technical competence to navigate the learning management system, including uploading data/files and facilitating learning through virtual platforms. Maintains professional competence through participation in professional, educational, and leadership development activities.
• Abilities: Able to apply adult learning theory and interactive instructional design methodologies to design and implement effective training. Build and maintain effective working relationships across all levels of employees. Design and deliver training modules using various multimedia methods.
• Licenses: Possess and maintain a valid driver's license with a good driving record.

CANDIDATE EVALUATION

Evaluation for this position includes a review of the applicant materials, certification of qualified applicants, a work sample, and a panel interview.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

All selected applicants must pass a criminal background investigation and pre-employment physical.

• Work is normally performed in a quiet office seated at a desk utilizing a computer.
• Work requires the employee to frequently sit, talk, or hear.
• Occasionally required to walk, use hands to finger, handle or feel objects, tools, or controls, and reach with hands or arms.
• May occasionally lift and/or move up to 25 pounds.
• Vision requirements include close vision and the ability to adjust focus.
• Location and Schedule: Business hours are Monday through Friday, 8:30 am - 4:30 pm. in the City/County Building, 800 North French Street, Wilmington, DE 19801. During peak periods or times of increased workload, the position may require additional hours beyond the standard workweek.

TOTAL COMPENSATION

Compensation encompasses both salary administration and a comprehensive benefit package:

• Salary Administration: New employees are hired at the starting and up to median salary based on qualifications and internal equity. Annual merit increases are provided based on a satisfactory performance review.
• Benefits: The City offers a robust benefit package with medical/dental available on the date of hire. Additional details available at www.wilmingtonde.gov/benefits.

SUPPLEMENTAL INFORMATION

This position is open to all internal and external applicants who meet the minimum qualifications.

• To apply visit www.WilmingtonDE.gov. Computers are available in the Department of Human Resources, City/County Building, 800 N. French St, 4th Floor, Wilmington, DE 19801. Call 302-576-2460 to schedule an appointment for computer use.
• The City of Wilmington is an equal opportunity employer.
• City Residency required within 12 month(s) of employment.
• The City Code provides preference for eligible internal candidates, veterans, and current city residents.
• The City of Wilmington is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and the Delaware Persons with Disabilities Employment Protections Act, it is the policy of the City to provide reasonable accommodation when requested without causing an undue hardship. If accommodation is needed, please call 302-576-2466.

BENEFITS

THE CITY OF WILMINGTON COMPENSATION PACKAGE

The City of Wilmington is committed to providing a robust healthcare portfolio to meet the needs of our employees and their families and is pleased to offer coverage on your first day of employment. Helping you understand the benefits we offer is important to us. Please refer to our Employee Benefits website to view all healthcare plans, vendor information, resources, and benefit rates.

Medical Insurance: Highmark BCBS of Delaware. City of Wilmington offers 2 medical plans, PPO II (Preferred Provider Organization) and an EPO (Exclusive Provider Organization).

Dental Insurance: MetLife. City of Wilmington offers three dental plans, Dental Plan 1, 2, and 3.

Vision Plan: Unum (Powered by EyeMed). City of Wilmington offers two vision plans, Basic Vision coverage which is available if you enroll in medical insurance. Basic Vision Coverage which is no cost, and the Buy-Up Vision coverage is available at an additional cost.

Additional Benefits: The City of Wilmington also offers other valuable benefits such as Life and AD&D Insurance, Long-Term Disability. Employer Provided HRA's, Flexible Spending Accounts (medical reimbursement and dependent care), additional whole and term life insurances, short term disability and critical care insurance are also available at an additional cost to the employee.

Opt-Out Cash Back Incentive Program: Employees who choose to enroll in medical or dental coverage other than the City's and can provide proof of this medical coverage may be eligible to receive additional income.

Wellness: We enjoy staying healthy together! Therefore, we have an engaging calendar of wellness events throughout the year for employees, retirees and their families. To learn more, check out our Employee Perks page.

Sick Leave: Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.

Vacation: At least eight (8) hours of vacation per month after the completion of the first six (6) months of continuous employment until the next January 1. Each January 1 thereafter, employee will be credited with at least ninety-six (96) hours* of vacation for the calendar year, until the completion of five (5) years of continuous service.

Holiday: Eligible employees receive holiday pay from date of hire, View City Holidays

Life Insurance: The City agrees to provide term life insurance for each eligible employee for a maximum of fifty thousand dollars ($50,000.00) at no cost.

Pension: Eligible employees are able to participate in the State Pension Plan you will contribute 6% of your bi-weekly base pay.

Deferred Compensation Plan: Optional employee contributory plan available.

Live Near Your Work Program: Homebuyer Assistance program to provide up to $4,000 in homebuyers assistance for newly hired employees, first time homebuyers, and those employees choosing to purchase a residence in one of the City's unique and culture-blended neighborhoods.

Tuition Reimbursement: The City encourages employee self-development and continuing education and provides a reimbursement program for eligible employees annually for qualified college or certification courses taken that year.

Teleworking/Remote Work*: Eligible employees qualify for a hybrid schedule upon approval through the city's teleworking policy. The City is committed to increasing employee productivity and improving talent recruitment by providing employees with work alternatives that enable eligible employees to meet their work and family needs.

PSLF Program Eligible Employer: The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click PSLF Loan Forgiveness.

• Benefits for employees under collective bargaining agreements or appointed positions may vary.