Manager, Learning & Development
Luxury Mountain Resort, Montana
About the Opportunity
An ultra-luxury mountain resort open year-round is looking for a Manager, Learning & Development. This person leads training, leadership development and service excellence across the property. They work closely with the General Manager, the Executive Committee and HR to build skills, engagement and a strong service culture.
Key Responsibilities
- Lead all learning and development for the resort, including annual training plans, training needs analysis and program delivery
- Design and run programs on leadership, brand standards and service culture
- Work with department heads on skill gaps, succession planning and talent development
- Build and coach a network of department trainers
- Run service audits and property walkthroughs, and coach teams on standards
- Measure training results using guest satisfaction, engagement and operating results
- Manage the L&D budget and report on return on investment
- Contribute to Executive Committee discussions on service quality and engagement
Requirements
- 4+ years in Learning & Development, Organizational Development or a related field
- Management experience in luxury hospitality (required)
- Proven track record designing and running leadership and change programs
- Able to use guest and colleague data to improve results
- Proficient in Microsoft Office and Learning Management Systems (LMS)
- Bachelor's degree in Business, Hospitality or a related field, or equivalent experience
- Flexible schedule, including evenings, weekends and holidays
- Comfortable working outdoors at high altitude in all weather
Benefits
USD $90,000-$100,000 and a full benefits package, including:
- Medical and dental coverage, plus a 401(k) match
- Generous paid time off
- Subsidized colleague housing
- Seasonal ski or fitness pass
- Transportation and meals on shift
- Travel discounts