Location: Chick-fil-A NorthPark Center
Duration: 24-36 months:
Are you a dynamic and ambitious individual looking to kickstart your career in the fast-paced world of hospitality? Join our Leadership Development Program at Chick-fil-A NorthPark Center, where you will embark on a transformative journey to become a future leader in our organization with the end goal of Becoming a Chick-fil-A Franchisee or member of the Chick-fil-A Support Center. The aim is to equip leaders with the skills to be able to thrive within Chick-fil-A Inc’s Leadership Development Program.
Qualifications
Required
- Associate's or Bachelor's degree (or currently pursuing one).
- Demonstrated leadership potential.
- Strong work ethic and positive attitude.
- Excellent communication and interpersonal skills.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Ability to stand for extended periods and lift up to 50 pounds.
Preferred
- Previous leadership experience in hospitality, retail, or customer service.
- Experience coaching or training others.
What You'll Gain
- Structured leadership coaching and mentoring
- Cross-functional business experience
- Professional development opportunities
- Exposure to financial and operational management
- Real leadership responsibility with increasing ownership
- Clear path toward long-term career growth
Program Overview:
Month 1: Back-of-House Team Member
- Learn the fundamentals of our kitchen operations, including food preparation, cooking techniques, and food safety procedures.
- Work alongside experienced team members to ensure efficient and high-quality food production.
- Gain an understanding of inventory management and kitchen organization.
Month 2: Back-of-House Team Leader
- Take on leadership responsibilities in the kitchen, overseeing daily operations and ensuring smooth workflow.
- Train and mentor back-of-house team members, providing guidance on best practices and performance expectations.
- Collaborate with management to optimize kitchen efficiency and food quality standards.
Month 3: Front-of-House Team Member (2 Weeks)
- Transition to the front-of-house and focus on providing exceptional customer service.
- Learn the art of hospitality by greeting and assisting guests, taking orders, and maintaining a clean and welcoming dining environment.
- Receive training in cash handling procedures and POS systems.
Month 3.5- 4.5: Front-of-House Team Leader
- Assume leadership of the front-of-house team, managing customer service initiatives and guest satisfaction.
- Implement strategies to enhance the dining experience, such as table service improvements and staff training programs.
- Address guest concerns and resolve any issues in a timely and professional manner.
Months 5-10: Director of Talent and Engagement
- Lead initiatives in hiring, training, and leadership development.
- Develop and implement training programs to enhance service standards and foster a positive work environment.
- Analyze customer feedback and operational data to identify areas for improvement and implement effective solutions.
Months 11-24: Director of Operations
- Take on a strategic leadership role overseeing all aspects of restaurant operations.
- Drive business growth and profitability through effective resource management and operational excellence.
- Develop and execute long-term strategic plans to achieve organizational goals and drive continuous improvement.
Goals/Outcomes
- Participant would be able to fully run the restaurant on their own
- Participant would drive exceptional results to add to his LDP/operator candidacy.
- Example:
- Maintaining profitability goal set by the Operator
- Customer Satisfaction in the top 20% of the chain
- Exceptional Food Safety (Score of 1)
- Participant would work in such a way that they would be able to apply to Chick-fil-A Inc.’s LDP during the 22-24 month marks.
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
Supplemental pay
- Bonus pay
- Other
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
- Paid training
- Other