Job Summary
Allied Valve is looking for an experienced Lead Shop & Field Service Technician to lead control valve assembly, repair and field service work. You’ll oversee daily valve shop operations, train technicians and serve as the go-to technical expert on control valves, actuators and related instrumentation for both customers and internal teams. This role is ideal for a hands-on leader who takes ownership, solves problems independently and holds high standards for quality and on-time delivery.
Responsibilities:
Shop Leadership & Operations
- Schedule and manage valve shop work to make sure assemblies and repairs ship on time and meet all customer and internal requirements.
- Assign daily priorities and make sure technicians have the tools, parts and information they need.
- Train, mentor and develop shop technicians to build technical skill and productivity.
- Develop and maintain shop processes that support the quality management system and continuous improvement.
- Track and report key performance indicators, such as on-time delivery, rework, warranty claims and cost, and lead efforts to improve them.
Technical Work & Field Service
- Assemble, repair, test and calibrate control valves, actuators, positioners and related instrumentation.
- Perform field service work at customer sites, including installation, troubleshooting, setup and startup support.
- Follow OEM instructions, specifications and guidelines, and keep up with product updates.
- Review customer feedback, warranty claims and rework, and take corrective action.
Customer & Technical Support
- Provide technical support to customers and internal staff on application, sizing, maintenance and troubleshooting.
- Recommend product substitutions and alternatives when needed.
- Communicate technical issues clearly to both technical and non-technical audiences.
Safety & Quality
- Follow and enforce all company safety policies, OSHA requirements and customer site procedures.
- Make sure all work meets quality standards and customer specifications before shipment.
Qualifications:
Required
- High school diploma or GED
- 7+ years of hands-on experience in control valve manufacturing, remanufacturing, repair or service
- Strong technical knowledge of control valves, actuators, positioners and related instrumentation
- Experience leading, training or directing technicians
- Ability to read technical drawings, OEM manuals and specifications
- Skilled with precision measuring tools and valve test equipment
- Working knowledge of Microsoft Office (Outlook, Excel and Word)
- Valid driver’s license and acceptable driving record
- Willingness to travel to customer sites as needed
Preferred
- OEM training on Fisher, Masoneilan, Valtek or similar control valve brands
- Experience with digital positioners, such as Fisher DVC or HART-based devices
- Experience working under a quality management system, such as ISO 9001
- Familiarity with ASME and API standards
- Site safety certifications, such as OSHA 10 or 30, TWIC or PEC SafeLand
Key Competencies
- Takes initiative and acts without waiting for direction
- Approachable, a good listener and a strong team leader
- Communicates technical issues clearly and concisely
- Puts the customer first and follows through on commitments
- Adapts well to changing priorities
- Analyzes problems and finds practical solutions
- Responsive, and keeps customers, peers and management informed
Physical & Working Conditions:
- Work in a valve shop and at customer field sites, indoors and outdoors in varying weather.
- Lift and carry up to 50 pounds regularly.
- Stand, bend, kneel, climb and work in confined spaces as required.
- Work occasional overtime, travel and extended hours during field jobs and outages.
Compensation & Benefits
- $2,000 sign-on bonus
- Competitive pay, based on experience
- Overtime opportunities
- Medical, dental and vision insurance
- 401(k) with company contribution
- Paid time off and paid holidays