Job Code: 125-13
Posted On: August 11, 2026
Job Type: Full Time
Pay Rate: $56,525.00 annually
Category: Management
Shift: Varies (nights, weekends, holidays, and city events as scheduled)
Education: High School or GED
Background Investigation: Yes
AR Driver's License: Yes
Drug Test Required: Yes
General Description:
The City of Conway is accepting applications for a Lead Telecommunicator 1 position. This supervisory role is responsible for coordinating and overseeing employees engaged in receiving emergency and non-emergency calls, dispatching personnel and equipment, and providing pre-arrival instructions to callers. The Lead Telecommunicator also assists with daily dispatch operations and must be prepared to perform the duties of subordinate dispatch personnel as needed.
This is a critical position that requires strong leadership, communication, decision-making, and problem-solving skills, as well as the ability to remain calm and professional in highly stressful situations.
Essential Duties & Responsibilities:
- Prepare work schedules to ensure sufficient personnel are available to meet shift and workload demands.
- Review dispatch operations to identify technical and operational training needs and recommend improvements.
- Assign duties and review work for compliance with established policies and procedures.
- Coordinate emergency calls and relay information and requests for assistance involving law enforcement, fire, and other emergency response agencies.
- Enter, update, and retrieve information from police computer systems regarding wanted persons, stolen property, vehicle registrations, stolen vehicles, and other information.
- Test, inspect, and operate radio, telephone, computer, and other communications equipment, including emergency weather alarm sirens.
- Perform the duties of subordinate dispatch personnel as needed.
- Participate in meetings with representatives from police, fire, the public, and other groups to develop, review, and update dispatch center policies and procedures.
- Assist with training, assigning, directing, and evaluating the work of subordinate employees.
- Address employee concerns and assist with resolving operational problems.
- Maintain regular and reliable attendance.
- Perform other related duties as required or assigned.
Qualifications:
- High School Diploma or GED.
- Specialized schooling and/or on-the-job education in a related skill area.
- At least two years of related experience and/or training.
- Seven to eleven months of related management or supervisory experience, or an equivalent combination of education and experience.
- Must achieve and maintain certification through the Arkansas Crime Information Center (ACIC).
- Must possess and maintain a valid Arkansas Driver's License.
- APCO Certification preferred.
- Proficiency with computers, databases, spreadsheets, word processing, typing, and data entry.
- Strong written and verbal communication skills.
- Ability to prepare reports, correspondence, and policies and procedures.
- Ability to effectively supervise employees, assign work, and ensure compliance with established procedures.
- Ability to exercise sound judgment and make decisions in high-pressure situations.
- Must be thoroughly familiar with emergency 911 systems and emergency severe weather alarm and warning systems.
- Must be able to work effectively under highly charged and stressful conditions.
Working Conditions & Physical Requirements:
- Moderate noise environment.
- Primarily sedentary work requiring extended periods of sitting and concentration.
- Occasional standing and walking.
- Continuous use of hands and arms and frequent verbal communication.
- Must occasionally be able to lift and/or move up to 50 pounds.
- Requires close and color vision.
- Must be able to operate computers, radios, telephones, and other communications equipment.
- Must be able to perform the duties of subordinate telecommunicator positions when operational needs require.
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