Lead Tech, Support Services (Temporary Assignment)

JOB SUMMARY:

Supports management in overseeing, directing and coordinating activities of the Entertainment warehouse and Support Services spaces. Actively utilize established documentation, procedures, and available inventory management applications to complete assigned tasks. Assist with RMAs, order fulfillment, asset tagging, and physical & digital audits as needed.  Ability to multitask and use basic problem-solving skills. Actively promotes, engages in, and maintains positive working relationships with other departments in supporting department activities by performing duties assigned.

MAJOR RESPONSIBILITIES:

• Responsible for overseeing and coordinating daily warehouse logistics including tracking of equipment requests, deliveries and collections, and regular audits of physical inventory.
• Ensures proper completion of required documentation and asset entry and tracking within the available inventory management application.
• Responsible for preparing and processing assets for repair or disposal including warranty verification, RMA submission, removal of tagging or branding, and creation of bulk e-waste requests.
• Communicates and coordinates with other departments or crafts as needed.  Communicates resource needs and work plans to Supervision.  Provides two-way communications between work team, outside departments, vendors, and management.  Delegate work assignments
• Performs job duties as described in the non-lead job descriptions within Entertainment Support Services.  These tasks may include, but are not limited to, performing venue opening procedures, troubleshooting, and diagnosing issues with equipment and conducting equipment repairs
• Maintains and shares job knowledge, assists in developing and training employees.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: 

• Technical school is preferred. Associate degree (AA) or Bachelor’s degree is preferred.

EXPERIENCE: 

• 3+ years’ experience providing work direction leading knowledgeable individuals and promoting teamwork dynamics.
• 5+ years’ experience likely within the theme park/theater industries in a technical capacity is preferred, or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Emergency Repairs, Parts Assembly and basic knowledge of various entertainment equipment and disciplines is preferred.
• 1+ years’ experience in operating forklifts, telehandlers, and aerial platforms.
• Prior experience in warehouse operations preferred.
• Basic computer skills with applications such as Microsoft Office suite required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Universal Orlando Resort. Here you can.