Job Description
Provide a high level of customer service, administrative support, and project coordination throughout the talent acquisition process. Focus is on the full candidate experience pre- and post-job offer, including all pre-employment onboarding activities. Oversee the daily operations of a team of Talent Acquisition Coordinators, ensuring smooth operations and exceptional service delivery. Work is performed under limited supervision. Direct report to the Supervisor, Talent Acquisition.
Primary Responsibilities
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.
• Be the first point of contact for team questions and decision; forward escalations to Supervisor, Talent Acquisition. • Assist with maintaining oversight of Recruitment Onboarding operations for assigned areas, including team members, workflows, schedules, and delegating tasks. Ensure operational goals, service level agreements, and performance standards are met. • In partnership with the Supervisor, Talent Acquisition, train, and recommend development needs and opportunities for team members. • Assist the Supervisor, Talent Acquisition in selecting candidates to interview for vacant positions and contributes to the decision-making process to select the finalist. • Oversee the pre-employment onboarding process for all candidates to ensure a smooth and efficient experience for both candidates and hiring managers. • Generate and analyze reports to track pre-employment onboarding progress and completion for all candidates. • Interface with candidates, recruiters, and hiring teams with a focus on customer service and compliance. • Monitor and complete required pre- and post-job offer screening requirements (e.g., background checks, reference checks). • Evaluate and address escalations appropriately. • Verify and upload all required documentation in the system of record. • Ensure data accuracy in all systems and documents. • Run reports and track relevant performance metrics to identify areas for improvement. • Administer candidate experience surveys to new hires on a regular basis and analyze feedback to enhance the onboarding process. • Schedule and coordinate interviews between Recruiters, candidates, and hiring teams. • Greet and escort candidates during the interview process, as necessary. • Coordinate travel arrangements and hotel accommodations for non-local candidates and follow through on reimbursements. • Troubleshoot interview scheduling challenges and keep candidates, managers, and recruiters apprised of progress. • Perform other duties as assigned.
Company Description
The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high-quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing, and University of Maryland, Baltimore, who educate the states future healthcare professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban, and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the Systems anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.
Qualifications
Education & Experience - Required
Education & Experience - Preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation
Pay Range: $22.57 - $31.59
Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide