| Location | India, TN |
Position: Lead Software Engineer, SRE, Warehouse Management Systems
The WMOS Production Support Lead plays a critical role in maintaining, troubleshooting, and optimizing the Manhattan WMOS (Warehouse Management Open Systems) application in a high-availability production environment. The role requires deep technical expertise in WMOS, strong problem-solving skills, and leadership abilities to manage support teams, coordinate with stakeholders, and ensure minimal downtime in warehouse operations.
Key Responsibilities
Lead L2/L3 support for Manhattan WMOS and related warehouse applications.
Work with Engineering and Architecture teams to design scalable, high-performing solutions for WMS and final mile .
Lead root cause analysis and resolution for critical system issues, ensuring high availability and operational reliability.
Build and enhance proactive monitoring, logging, and alerting mechanisms (e.g., ELK, AppDynamics) for improved system observability.
Partner with Engineering, Product, and Operations teams to prioritize and implement critical system improvements.
Define and implement SOPs, automated workflows, and reporting frameworks to optimize daily operations.
Ensure seamless inventory movement across DCs, resolving transfer discrepancies, EDI issues, and ASN challenges.
Mentor engineers, lead technical discussions, and drive best practices for monitoring, troubleshooting, and performance tuning.
Work closely with vendors (e.g., Manhattan, Savoye) to diagnose and resolve platform-related issues efficiently.
Strategically plan and allocate system resources across OMS, WMS, and microservices to support business growth and peak readiness.
Plan and execute DR drills for critical applications (TIBCO, Kafka, WMOS, OMS) while ensuring compliance with IT standards.
Required Skills & Qualifications:
Technical Expertise
8+ year of overall experience as technologist with bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
5+ years of experience in WMOS (Manhattan Associates) applications or similar WMS products.
2+ years of experience in Site Reliability Engineering (SRE) roles.
2+ years of experience in software development and/or application production support , with expertise in WMS, and Supply Chain systems.
2+ years of experience with third-party MHE applications, including Reddwerks Pick to Light, Tompkins, Wynright, Cubiscan, ETON, Pulse, Veristich, OPEX, Savoye, Integrated Solutions, iWarehouse, Print and Apply Panda Machines.
2+ years of experience in designing and supporting integrations between Manhattan Labor Management (LM), Transportation Lifecycle Management (TLM), WMi, and WMOS.
Expertise in handling EDI-related scheduling exceptions, research, and fixes, collaborating with major 3PL carriers (Ryder, Fidelitone, Werner, AMJT etc) to ensure uninterrupted business operations.
Deep knowledge of Order Fulfillment Lifecycle (Pick/Pack/Ship), Inventory Control, Receiving & Putaway, Tasking, Waving, Parcel & Furniture Labels, and Third-Party Carrier Integrations.
Experience working with EDI forms, including Invoice (810), Purchase Orders (850), Ship Notice/Manifest (856), Shipment Delivery Status Updates (214), and Order Change/Updates (860).
Rate Shopping & Proship Integrations: Extensive knowledge of Proship configuration, including routing updates, shipping upgrades, cutoffs, ring & run configs, regional biasing rules, ship via overrides, and supporting ship-from-store functionalities with store registration, tracking configuration, and store close-out updates.
Strong knowledge of enterprise integration patterns, middleware technologies (TIBCO, Kafka), and API-driven architectures.
Proficiency in monitoring and logging tools such as ELK, AppDynamics, Prometheus, Grafana.
Hands-on experience in automation, alerting, and incident management to enhance system stability.
Proven ability to analyze, diagnose, and resolve critical production issues in a high-volume, distributed system environment.
Expertise in inventory movement, EDI transactions, DC operations, and order fulfillment workflows.
Effective communicator, able to collaborate with engineering teams, operations, business stakeholders, and vendors.
Preferred Qualifications:
Experience in retail domain particularly in ecommerce Warehouse Management
Experience working in a large-scale system migrations (e.g., Manhattan PKMS to WMOS), performance tuning, and capacity planning.
Understanding of event-driven architectures and messaging systems (TIBCO,Kafka, RabbitMQ, etc.).
Hands-on experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).
Experience in database management, optimization, and troubleshooting (SQL, NoSQL).
Proficiency in Python, Shell scripting, or other automation languages.