Lead Slot Ambassador

Specific Job Functions:

• Market and recruit new guests to property
• Replenishing Kiosk monetary levels
• Gaming Control Board assistance
• Ensure all Ambassadors are providing Guests with TI Platinum service
• Responsible for all Slot Ambassador duties when necessary
• Establish and maintain a professional relationship with repeat guests to the property
• Research and evaluate guest accounts using Players Club and /or other software programs
• Issue guest complimentary items in accordance with departmental and property standards
• Research and resolve guest issues effectively and professionally
• Protect the confidentiality of Company documents and files under immediate control
• Greet guests, answer questions and be an informational resource regarding guest inquiries
• Monitor assigned area and attend to guest's needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests
• Perform minor machine repairs
• Accurately distribute/retrieve Cash Pouches to Slot Ambassador according to established departmental policies and procedures
• Verify and ID guests to ensure players are of the legal gaming age
• Provide guests with Players Club information and solicit new members
• Assist guests with inquiries and problems regarding Players Club and the Casino
• Promptly answer in-bound telephone calls
• Assist guests and Casino Hosts with requests in a professional and timely manner
• Keep up to date on Slot Marketing activities and events at the property
• Input player information into the Players Club system
• Perform pre-shift meetings with all incoming Slot Ambassadors
• Assist Players Club Manager with training / re-training.
• Update and disburse daily facts and property information
• Maintain a positive and friendly attitude toward guests as well as other employees
• Perform all duties as deemed necessary for the success of the department

Responsibilities/Qualifications

• Gaming experience preferred
• Must have strong organizational skill
• Ability to handle and cope with stress well and remain calm under pressure a must
• Must have, or be able to obtain, Gaming Registration
• A working knowledge of basic computer systems and Casino systems preferred
• 1 year previous Slot Ambassador experience
• Excellent public relations, communication and speaking skills
• Professional appearance and demeanor a must
• Knowledge of Western Money redemption kiosks and ability to replenish coin and bills as needed
• Ability to troubleshoot minor repairs and dispensing problems of kiosks