Job Title: Lead ServiceNow Developer
Work Location: Austin, TX Hybrid
Position Overview
The selected candidate will serve as a Lead ServiceNow Developer and ServiceNow Administrator, providing hands-on technical leadership while working with stakeholders, architects, developers, and project teams. The role requires deep expertise across ServiceNow modules, enterprise integrations, ITSM/ITOM/ITAM/CMDB, security, automation, DevOps, and platform architecture.
Key Responsibilities
- Lead end-to-end ServiceNow implementation and modernization initiatives.
- Serve as the technical lead and ServiceNow Administrator for the platform.
- Perform hands-on configuration, customization, development, integrations, and administration.
- Provide quality assurance and technical oversight for project deliverables.
- Lead architecture discussions with executives and stakeholders covering scalability, risks, modernization, and platform strategy.
- Design and implement enterprise ServiceNow architecture across:
- ITSM
- ITOM
- ITAM
- CMDB
- Discovery
- Service Mapping
- SecOps
- IRM/GRC
- SPM
- HRSD
- Develop and maintain enterprise CMDB and CSDM strategies, governance, and data-quality standards.
- Work with Service Graph Connectors and ServiceNow Discovery.
- Implement ITIL processes, workflow customization, ticketing, process automation, reporting, dashboards, and system configurations.
- Develop automated user-provisioning solutions integrating internal and external systems.
- Design and implement inbound/outbound integrations using REST, SOAP, APIs, Azure Integration Services, email, MID Server, and other technologies.
- Integrate ServiceNow with Azure/Entra ID, Active Directory, LDAP, SSO, MFA, RBAC, and identity-governance solutions.
- Implement DevSecOps, CI/CD, source control, automated deployments, release governance, and ServiceNow ATF.
- Develop using JavaScript, Script Includes, Business Rules, Flow Designer, Integration Hub, and scoped applications.
- Perform platform performance tuning, instance-health monitoring, scalability planning, and upgrade management.
- Analyze existing processes and participate in process redesign initiatives.
- Ensure changes in one ServiceNow module do not negatively impact other modules.
- Establish ServiceNow governance frameworks, architecture standards, and platform operating models.
- Provide technical guidance, best practices, documentation, training, and mentoring to development teams.
- Collaborate effectively with distributed/remote teams.
Required Qualifications
- 8+ years of hands-on ServiceNow development, customization, and administration experience.
- 5+ years of experience across ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management practices.
- 5+ years of experience with ServiceNow modules/processes such as:
- User Provisioning
- Incident
- Problem
- Change
- Asset
- CMDB
- Service Catalog
- Email
- 5+ years designing and developing ServiceNow integrations involving:
- Azure AD / Entra ID
- SSO
- MID Server
- REST/SOAP Web Services
- Email
- Other enterprise integration technologies
- 4+ years of strong communication experience leading ServiceNow implementations, presenting to leadership, and training junior/less-experienced staff.
- Experience serving as a Lead Developer on 5+ end-to-end ServiceNow implementation projects.
- Strong knowledge of JavaScript and ServiceNow scripting.
- Strong experience with enterprise ServiceNow architecture and integrations.
- Experience working with remote/distributed teams.
Preferred Qualifications
- 8+ years of ServiceNow industry/project experience.
- 5+ years holding ServiceNow System Administrator and/or Implementation Specialist certifications.
- 5+ years creating technical documentation, including:
- Technical Design Documents
- Implementation Plans
- Configuration Plans
- 5+ years implementing core ServiceNow processes:
- User Provisioning
- Incident
- Problem
- Change
- Service Catalog
- Request
- CMDB
- 3+ years of programming experience with technologies such as:
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Implementation certification.