| Location | Baltimore, MD |
The Service Representative, Lead is part of a cross-trained team that performs the following processes necessary for efficient operational function of a health center: pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification and, panel management. Performs medical record tasking such as record requests, printing immunization records, copies of referrals, lab slips, etc. Assists patients by sending messages through EHR to providers and clinical staff. The position is responsible for greeting customers and providing quality customer service in person and on the telephone. Receives co-payments and post payments for back balances to patient accounts and gives appropriate receipts to patients.
Required Education:
High School Diploma or equivalent education and/or experience
Three years of experience in customer service.
Preferred Experience:
Prior insurance and/or scheduling experience preferred.
Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer a variety of comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. We have a competitive salary based on experience and generous benefits (single and family) for employees working 30 or more hours per week that include medical, dental, vision, 403(b) retirement plan, paid time off, paid holidays, tuition assistance, and more!