Lead Service Engineer/Specialist
Overview
The Lead Service Specialists are responsible for service and support functions across multiple client accounts. This includes implementing, maintaining, and enhancing control systems to ensure 24/7 facilities operations. They also support project teams in building automation system design and implementation.
Manassas, VA
Direct Hire Opportunity
Responsibilities
Service and Support
Conduct inspections, maintenance, and software updates of control systems
Address system malfunctions or inefficiencies
Implement upgrades to improve system efficiency and performance
Monitor service channels (phone, email, chat, ticketing systems)
Track service metrics and KPIs to identify trends
Respond to incidents and outages promptly
Manage shift schedules and workload for 24/7 service coverage
Serve as escalation point for complex inquiries
Work with technical teams to resolve critical incidents
Develop and enforce incident response protocols
Instrumentation & Electrical Design
Create instrument lists from P&ID drawings
Prepare submittals and procurement documentation
Support panel fabrication technicians
Inspect completed control enclosures
System Design and Configuration
Attend customer design review meetings
Assemble development systems using project hardware
Configure HMI screens and user interfaces
Configure DDC, PLC, or DCS control algorithms
Draft system documentation
Assist in customer demonstrations and acceptance testing
Configure networks for equipment integration
Onsite System Startup
Support software and configuration installation
Participate in loop checks, calibration, and tuning
Support functional tests of systems
Troubleshoot discrepancies and program field modifications
Assist in developing commissioning test plans and redline updates
Contribute to training documentation and presentations
Working Conditions
On-call rotation for addressing critical issues
After rotation: MonThurs schedule; otherwise, MonFri
Travel required for installation, maintenance, or troubleshooting
May include shift work (nights, weekends, holidays)
Qualifications
Experience in service/support operations in 24/7 environments
Associates Degree in mechanical/electrical field or equivalent background
Controls:
o Tridium: Niagara N4
o Distech: BACnet, LON, Eclypse Controllers
o Johnson Controls: Facility Explorer, Metasys
o Siemens: Apogee (PXC), Talon, DXR, Desigo CC or Insight
o Rockwell: FactoryTalk Suite, RSLogix/Studio 5000, PlantPAx DCS
Additional Tools: Scripting (VBA, Python), Kepware OPC, ThinManager, VMware
Basic understanding of large-scale HVAC systems
Familiarity with sequence of operations and P&IDs
Experience with functional testing and test plan execution
Instrumentation and control valve specification
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.