Job Summary:
The Lead Server serves as the senior front-of-house team member responsible for ensuring efficient, high quality dining service for residents. In addition to standard serving responsibilities, this role supports dining room operations, and acts as a liaison between the front and back of house. The Lead Server assists in supervising staff, maintaining service standards, and ensuring a seamless and elevated dining experience for residents and guests. This is a non-tipped position.
Qualifications:
- Must be at least 21 years of age
- Minimum of 3 years of serving experience, with demonstrated leadership or training experience preferred
- Experience with beer, wine, and alcohol service
- Eligibility as determined by background screening, drug screening, and physician physical.
- Strong customer service, communication, and interpersonal skills
- Friendly demeanor with a passion for working with seniors.
- Ability to listen and communicate clearly with patience and professionalism
- Knowledge of safe food handling practices and sanitation guidelines
- Experience with POS systems preferred
Essential Duties and Responsibilities:
Service & Resident Experience
- Provide exceptional table service, including taking orders, delivering meals, bussing, and resetting tables
- Ensure resident satisfaction by proactively addressing requests, concerns, and special needs
- Deliver meals to resident apartments as directed
- Maintain thorough knowledge of daily menu items, ingredients, and preparation methods
Leadership & Oversight
- Act as shift leader in the absence of the Dining Room Supervisor or Culinary Director
- Responsible for training all new servers
- Monitor and verify completion of opening, running, and closing side work
- Supervise dining room operations to ensure efficiency, cleanliness, and service standards are met
Operations & Coordination
- Serve as the primary liaison between front-of-house and back-of-house teams to ensure smooth service flow
- Assist in resolving service delays and order issues
- Maintain organization and cleanliness of the dining room, server stations, and service areas
- Ensure adherence to all sanitation, safety, and company policies, including alcohol service regulations
Team Support
- Promote a positive work environment through professionalism, teamwork, and respect
- Assist with additional Dining Services needs as assigned
Work Schedule Requirements:
- Must be able to work nights, weekends, and holidays as needed