Lead Scrum Master - Workplace Technology

About this role:

Wells Fargo is seeking a Lead Scrum Master in Workplace Technology. This is a delivery leader who will work with the Shared Services and Solutions L3 org in Workplace Technology, and support three agile L2 teams under it to ensure standardization and consistency across Workplace Technology. Your day-to-day focus is on enabling the success of the teams you support.

You are accountable for the operational health, delivery performance, and agile maturity of your teams. You are responsible for ensuring that teams deliver consistently, predictably, and in alignment with enterprise standards and expectations. You will work closely with Product Owners and Engineering Managers, maintaining structured, recurring engagements to ensure alignment, accountability, and continuous improvement. Your mandate is also to ensure that delivery is stable, efficient, and aligned with quarterly and strategic goals. You will contribute to planning, compliance readiness, and agile maturity initiatives.

In this role, you will:

• Manage and develop Scaled Agile portfolios of the highest complexity
• Guide the teams to follow Agile and Scrum practices to promote prioritization, team readiness, and commitment for each Sprint
• Optimize scrum team velocity to identify improvement opportunities to achieve higher levels of team performance
• Oversee systemic impediments to team agility and guide the teams on methods to escalate
• Deliver capabilities using agile practices while following the Software Development Lifecycle, business process mapping, and various release processes to ensure all risk, security, and development requirements are met
• Partner with discipline managers to convey their concerns to scrum teams about governance policies and adherence to corporate standards
• Collaborate with product owners, program or project managers to communicate delivery of work product from the teams and escalate key risks and issues impeding scrum team effectiveness
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Train other Scrum Masters and serve as a mentor to less experienced staff
• Ensure that team Jira boards are accurate, up-to-date, and reflect the true state of work. Actively manage flow, monitor work-in-progress limits, and ensure backlog readiness. Correct issues that compromise board accuracy, such as missing or inaccurate story points, unrefined backlog items, or incomplete sprint planning.
• Monitor and interpret delivery metrics such as velocity, throughput, and cycle time.
• Take ownership of improvement actions and demonstrate measurable progress.
• Lead agile ceremonies including daily standups, sprint planning, reviews, and retrospectives with a focus on outcomes and continuous improvement.
• Coach team members in agile principles and delivery discipline. Help build capability and self-organization.
• Actively manage risks, resolve impediments, and coordinate dependencies that affect the teams’ ability to deliver. Maintain logs and follow up until resolution.
• Collaborate with Release Delivery Leads to align on delivery health indicators, risk signals, and course correction plans.
• Contributes to quarterly planning by providing capacity forecasts, ensuring plans are up to date and ready and identifying risks, dependencies and impediments.
• Lead team health assessments and agile maturity evaluations, using results to guide coaching interventions.
• Stay current on enterprise-wide expectations, including those set by PRICE. Apply these standards consistently and work across teams to ensure alignment.
• Develop a working knowledge of the technology supported by the team to become a more effective Lead Scrum Master. This understanding enables better identification of risks, more meaningful support of delivery activities, and more proactive resolution of impediments. It also positions the Scrum Master to take on work when appropriate and contribute more deeply to the team’s success.
• Maintain action logs and ensure delivery on commitments made to leadership, Product Owners, and Engineering Managers

Required Qualifications:

• 5+ years of Agile Scrum Master experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Role Expectations:

• Board Health: Regular assessments of backlog quality, work-in-progress status, and sprint hygiene.
• Delivery Metrics: Team-level reporting on velocity, cycle time, throughput, and quality indicators shows that the metrics are healthy and improving over time, resulting in better delivery outcomes.
• Retrospective Actions: Documented improvement actions with follow-up tracking and impact analysis.
• Impediment, Risk, and Dependency Logs: Ongoing tracking and resolution of delivery blockers and risks.
• Planning Inputs: Capacity forecasts, dependency maps, and team-level planning artifacts for quarterly planning.
• Coaching and Enablement Logs: Records of agile coaching sessions, onboarding support, and team enablement activities.
• Leadership Action Logs: Records of commitments made to Product Owners, Engineering Managers, and leadership, with status updates and outcomes.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

17 Aug 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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