Lead - Scheduling Specialist - Ortho

Location:

Avera Orthopedics 69th & Louise

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$19.50 - $25.50

Position Highlights

Clinic Hours: Monday-Friday, 8:00 AM - 5:00 PM

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for leading and being a resource and mentor for the scheduling staff and other appropriate staff. Provides guidance and orientation to new hires. Represents the scheduling staff on workgroup and projects, including development of best practices for all scheduling areas in the area of responsibility. May assist leadership in scheduling, maintaining, and disseminating an accurate staff schedule. Schedules appointments according to required patient care protocols. Oversees medical necessity validation and handles confidential medical information along with documentation of medical orders into the health information system. Leads work in a fast paced, high volume patient environment with the ability to prioritize tasks, provide guidance and follow-up as needed. Assists leader with hiring, orientation and coaching process.

What you will do

• Collaborates with all departments necessary to complete all aspects of patient care coordination that needs to occur on a day-to-day basis all Avera facilities.
• Ensures information is relayed to all scheduling staff and proper training delivered for new hires as well as process changes, EMR updates, scheduling workflow changes, and treatment scheduling plans.
• Oversees verification of relevant patient information and provider orders to schedule the requested or recommended services in an accurate, timely and sequential manner.
• Serves as a resource to staff/patients/visitors by assisting with trouble shooting tasks and responsive to follow up.
• Develops best practices and reviews workflows for efficiencies and consistencies between departments.
• Represents schedulers on important matters while gathering feedback to assist in collaborative decision making for the program.
• Assists in maintaining the scheduling module applications and schedule templates.
• Acts as subject matter expert and mentor and coach staff as needed.
• Complete all duties of Scheduling Specialist.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Preferred Education, License/Certification, or Work Experience:

• Associate's of Science in Medical Assisting
• 1-3 years hospital, medical office, scheduling or admitting experience

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.