Lead RPO Specialist - Recruiting

Ensure that all client hiring processes are complete and in compliance per client guidelines, including applicable interview process, administering oral drug tests, collecting information such as ID and education, and completing an I-9 to verify work authorization. Excellent written and verbal communication skills, ability to speak professionally with candidates, staff, and clients.

Lead RPO (Recruitment Process Outsourcing) Specialist – Field Team

We are looking for customer service-oriented people to work in our offices and staff hiring events throughout the country. If you are bi-lingual that’s a PLUS!

Pay rate: $20 per hour through 12/19 
after 12/19 $18 per hour


Job Description: 

• Manage the candidate experience, whether they are being interviewed, hired, or considered for the job.
• Provide excellent customer service to all applicants - ensuring they feel welcomed and valued throughout the process.
• Share pertinent information with applicants including information regarding client roles available, policies, expectations, and requirements
• Ensure that all client hiring processes are complete and in compliance per client guidelines, including applicable interview process, administering oral drug tests, collecting information such as ID and education, and completing an I-9 to verify work authorization
• Verify that each applicant knows all of the necessary details for their assignment
• Perform all required data entry in our client systems playing close attention to detail in a high-volume environment
• Work effectively across a variety of communication channels: in-person, phone, email, live chat, social media, etc. with a strong focus on customer satisfaction and respect.
•  Delight candidates during every service interaction.
• Work collaboratively with teammates to solve customer issues as quickly and efficiently as possible
• Engage future potential talent through talent communities and talent pipelines
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives
• Assist in defining goals for the team and building a strategy to attain them
•  Track and approve hours worked for team members
• Lead by example – inspire your team to put their best foot forward by embodying what you expect.
•  Other job functions as business demands

Requirements:

• 3-5 years customer service experience in retail, recruiting or the hospitality industry
• Bilingual in Spanish is a plus but not required
• Minimum of 2 years’ experience leading a team of at least 3 staff members
•  Heavy focus on following standard work and quality control with all processes
• High-level comfort using online software, webcams and scanners
• Focus on customer service ensuring a positive experience at all times
• Ability to stay calm when under pressure or dealing with challenging situations
• Excellent written and verbal communication skills, ability to speak professionally with candidates, staff, and clients. (Bi-lingual skills a plus)
• Ability to work extended hours and/or Saturday/Sunday to meet business needs
• In person attendance and the ability to work overtime as needed is required. This role cannot be remote