Title: Lead Quality Assurance Analyst (Bilingual English-French)
Location - Canada / Remote
Sapiens is seeking a dynamic and experienced Lead Quality Assurance Analyst (Bilingual English-French) to oversee the quality assurance efforts for a complex, integrated platform comprising multiple modules. This role requires hands-on leadership, strategic planning, and technical expertise in both manual and automation testing. The Lead Quality Assurance Analyst will manage a hybrid QA team, drive platform-wide quality initiatives, and collaborate with cross-functional stakeholders to ensure seamless integration and high-quality delivery.
This position will be part of Sapiens' Life and Pension Insurance division, for more information about it, Click here.
Responsibilities
Test Strategy & Planning
- Define and implement comprehensive test strategies for manual and automation testing across modules.
- Translate business and technical requirements into test artifacts including test cases, automation scripts, and test plans.
- Plan and estimate QA efforts during sprint planning and release cycles.
- Ensure alignment with QA best practices, design patterns, and organizational standards.
Test Execution & Platform Oversight
- Oversee execution of manual and automated test cases across functional, regression, integration, and UAT phases.
- Validate end-to-end workflows across integrated modules and shared services.
- Coordinate system-level testing across environments (staging, pre-prod, production).
- Monitor automation coverage and maintain regression suite health.
Defect & Risk Management
- Identify, document, and track defects; collaborate with development and BA teams for resolution.
- Evaluate defect impact across modules and prioritize based on business and technical risk.
- Proactively identify platform-level quality risks and implement mitigation strategies.
Metrics & Compliance
- Create and distribute QA reports covering test progress, defect metrics, risk mitigation plans, and platform KPIs.
- Review and act on quality indicators such as defect leakage, test case effectiveness, and release confidence.
- Ensure compliance with QA standards, audit requirements, and regulatory guidelines.
Team Leadership & Development
- Lead and mentor a team of manual and automation QA engineers.
- Support onboarding, training, and continuous learning for team members.
- Conduct performance reviews and foster a culture of accountability and excellence.
Collaboration & Communication
- Act as the primary QA contact for product, development, and delivery teams.
- Collaborate with SMEs, architects, and module owners to ensure quality deliverables.
- Facilitate cross-team defect triage and platform-level release readiness meetings.
- Promote a culture of quality and continuous improvement across teams.
Requirements
Technical Skills
- Strong understanding of QA methodologies, SDLC, and Agile/Scrum practices.
- Experience with automation frameworks (e.g., Selenium frameworks).
- Knowledge of REST/SOAP API testing and interface validation.
- Ability to write SQL queries.
- Familiarity with test management tools (e.g., Jira, Zephyr, QC).
- Experience in life insurance domain (individual life and annuities) - Must
Leadership & Communication
- Proven experience managing hybrid QA teams and platform-level testing.
- Excellent analytical, problem-solving, and communication skills.
- Experience in client-facing roles (e.g., pre-sales, UAT coordination).
- Ability to work independently and lead by example.
Qualifications
- Bachelor's degree in Computer Science or related field (preferred).
- ISTQB or equivalent certification - Advantage
- 10+ years of QA experience, with at least 3 years in a lead role.
- Bilingual English French - Must
Added Advantage
- Experience in cloud platforms (AWS, Azure).
- Exposure to performance, accessibility, and cross-browser testing.
- Experience in tool evaluation and selection for manual and automation testing.
- Willingness to work in a fast-paced, high-ownership environment.
Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.
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