Lead Practice Assistant

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Step into a key role where you’ll help keep our pulmonary program connected, organized, and focused on delivering an excellent patient experience.As a Lead Practice Assistant, you’ll serve as a trusted resource for patients, providers, and staff while supporting the day-to-day operations of a busy clinical environment. You’ll help ensure front-end and administrative workflows run smoothly, support your teammates, and contribute to an efficient, patient-centered practice.This is a great opportunity for someone who enjoys:*

• Being a go-to resource for patients, providers, and colleagues*
• Helping teams stay organized, efficient, and connected*
• Using strong communication and problem-solving skills to keep daily operations moving*
• Supporting compliance with organizational policies and regulatory requirements*
• Making a meaningful contribution to the patient experience and overall success of the pulmonary programWhat You’ll DoAs a Lead Practice Assistant, you’ll play an important role in keeping the practice running smoothly and ensuring patients are prepared and supported throughout their care journey. You’ll combine scheduling, coordination, problem-solving, and team support to help create an efficient and positive experience for both patients and colleagues.In this role, you’ll:*
• Review schedules and identify opportunities to maximize appointment availability and accommodate new patients whenever possible.*
• Proactively review upcoming appointments to identify coverage gaps or prior authorization needs, connecting with patients and securing necessary approvals to help ensure visits are ready to go.*
• Coordinate prior authorizations for outside diagnostic testing and follow-up visits, helping patients navigate insurance requirements and minimize delays in care.*
• Provide telephone and administrative support during high-volume periods and team member absences.*
• Manage the Outstanding Orders Follow-Up queue, ensuring orders are accurately linked and appropriately updated when patients choose not to schedule.*
• Oversee the fax pool, reviewing, triaging, and routing incoming documents to help ensure timely follow-up.*
• Help welcome and develop new team members by providing training, workflow guidance, and knowledge sharing.Take on additional responsibilities as needed to support the team, practice, and patient experience.

  Qualifications

  What You'll Need:

  • Associates Degree required, Bachelor's degree preferred
  • This role can accept education in lieu of a degree
  • 3-5 years of experience working in a healthcare setting
  • 2-3 years in a leadership or supervisory position
  • Strong leadership and team management abilities
  • Excellent communication and interpersonal skills
  • Proficiency in electronic health record systems and office software
  • Knowledge of medical terminology, billing and coding processes
  • Ability to multitask and manage competing priorities in a fast-pace environment

  Additional Job Details (if applicable)

  Why Join Mass General Brigham?

  • Join a world-renowned healthcare system recognized for excellence in patient care and innovation.
  • Grow your career through professional development and advancement opportunities.
  • Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

  Remote Type

  Hybrid

  Work Location

  66 Blossom Street

  Scheduled Weekly Hours

  40

  Employee Type

  Regular

  Work Shift

  Day (United States of America)

  Pay Range

  $21.73 - $31.02/Hourly

  Grade

  5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.
• The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

  EEO Statement:

  1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

  Mass General Brigham Competency Framework

  At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.