Administrative Skills, CPR Certification, Certified Medical Assistant, Coaching, Crisis Management, Establish Priorities, Hospital, Laboratory, Laboratory Systems, Laboratory Techniques, Management of Information Systems/Technology (MIS), Medical Terminology, Mentoring, Organizational Skills, Phlebotomy, Policy Development, Procedure Development, Professional Services, Psychiatry and Mental Health, Sample/Specimen Processing, Schedule Development, Specimen Collection, Time Management, Training/Teaching
Under the direction of the area supervisor, ensure that the daily activities of the department are completely accurately and on time. Maintain a safe and professional environment for clients and employees. Perform specimen collection and processing duties following established policies and procedures. Act as a coach, mentor, instructor, and resource person for new employees. Works in conjunction with and under the supervision of the medical technologists at times.
Responsibilities:
Compliance & Quality
- Follow all policies, procedures, safety, and infection prevention standards; report issues promptly
- Maintain proficiency in phlebotomy and laboratory procedures
Specimen Handling
- Collect, label, process, and package specimens accurately and on time
- Investigate and document specimen-related issues
Communication
- Provide professional service to patients, clients, and staff
- Verify orders, billing, and required information; escalate concerns as needed
Administrative Support
- Complete clerical tasks and required documentation/logs
Operations & Team Support
- Manage phlebotomy schedules and ensure adequate staffing levels
- Prioritize/delegate tasks and support team initiatives
- Maintain clean, stocked, and organized work areas
Leadership & Training
Demonstrate strong leadership skills
Train and mentor new staff as assigned
High School diploma or equivalent
Certification from an accredited Phlebotomy or Medical Assistant program is preferred.
Minimum 2 years experience, looking for 3-4 years experience.
Medical terminology knowledge and laboratory information system experience is preferred.
Must have the ability to establish work priorities and handle several procedures simultaneously.
Must interact with other departments.
Licensure, Certifications, and Clearances:
- Cardiopulmonary Resuscitation (CPR
- Comprehensive Crisis Management (CCMC
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
U
University of Pittsburgh Medical Center