Lead Pharmacy Technician - Clinical Contact Center (CCC)

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Lead Pharmacy Technician - Clinical Contact Center CCC

Department of Veterans Affairs Veterans Health Administration Greater Los Angeles VA Health Care System Apply Print Share Save

Summary

This job is open to

Duties

Requirements

How you will be evaluated

Required documents

How to apply

Summary

Lead Pharmacy Technicians in the Veterans Integrated Service Network VISN - Clinical Contact Center are part of the an interdisciplinary healthcare team. The incumbent will provide encouragements guidance and expertise to team members as well as monitor progress and compliance with Clinical Contact Center CCC rules and regulations. Ensures pharmacy technicians are trained and proficient at servicing Veterans from all VA Medical Centers within the VISN catchment area.

Learn more about this agency

Summary

Lead Pharmacy Technicians in the Veterans Integrated Service Network VISN - Clinical Contact Center are part of the an interdisciplinary healthcare team. The incumbent will provide encouragements guidance and expertise to team members as well as monitor progress and compliance with Clinical Contact Center CCC rules and regulations. Ensures pharmacy technicians are trained and proficient at servicing Veterans from all VA Medical Centers within the VISN catchment area.

Learn more about this agency

Overview Help

Accepting applications

This job will close when we have received 50 applications which may be sooner than the closing date. Learn more

Location

1 vacancy in the following locations

Must be located or willing to relocate at your own expense within 50-mile radius of Phoenix AZ

Must be located or willing to relocate at your own expense within 50-mile radius of Prescott AZ

Must be located or willing to relocate at your own expense within 50-mile radius of Tucson AZ

Must be located or willing to relocate at your own expense within 50-mile radius of Loma Linda CA

Must be located or willing to relocate at your own expense within 50-mile radius of Long Beach CA

Must be located or willing to relocate at your own expense within 50-mile radius of Los Angeles CA

Must be located or willing to relocate at your own expense within 50-mile radius of San Diego CA

Must be located or willing to relocate at your own expense within 50-mile radius of Albuquerque NM

No matching locations found.

Work site options

Telework eligible Yes-However This position is remote eligible and is currently exempted from return to office RTO requirements. Remote exempted positions are reviewed annually and DOES NOT imply permanent remote work status.

Remote job No

Relocation expenses reimbursed No

Salary

80677 - 104876 per year

The salary will be adjusted to reflect the locality or special salary rate SSR for the specific duty location selected for.

Pay scale & grade GS 8

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time

Travel Required Not required

Appointment type Permanent

Occupations and job series

0661 Pharmacy Technician

Supervisory status No

Federal service type This job is in the Excepted Service

Represented by a union No

Drug test Yes

Security clearance Other

Position sensitivity and risk Non-sensitive NS Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Credentialing Suitability Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CBSX-13100004-27-SV

Control number 890100700

This job is open to Help

The public U.S. Citizens Nationals or those who owe allegiance to the U.S.

Internal to an agency Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency Eligible applications will be reviewed and referred in the following order 1st - Current Permanent Legacy VISN 22 Employees within the Catchment Area 2nd - Current Permanent Veterans Health Administration employees within the Catchment Area. 3rd - All other applicants within the Catchment Area. The 2-page Resume requirement does not apply to this position. NOTE The 2-page Resume requirement does not apply to this position.

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Duties Help

Major Duties

Work collaboratively with VISN programs services and interdisciplinary coordinated care team members to provide access to care and meet the needs of Veterans their family members and/or legal representatives via various available contact modalities to include but not limited to telephone calls secure messaging chat text messaging and video regarding a broad range of topics including medication refills and renewals basic billing inquiries and procedural pharmacy activities.

Routinely reviews computer medication profiles for therapeutic duplication prescription non-compliance and allergies drug interactions. Transfers identified patients to Pharmacist or Supervisor for further evaluation if needed.

Reviews patients medical record and medication profiles to identify situations for polypharmacy and/or abnormal lab findings. Reports identified patients to a Pharmacist

Processes and submits patient requests for new prescription orders and renewals including controlled substances into the computer accurately thoroughly and in a timely manner. Uses approved VISN Clinical Contact Center software and/or the Electronic Health Record EHR to include but not limited to what was requested what action was taken and any other information which may be pertinent during future research. Assists in the documentation of the medication variances.

Under the supervision of a Pharmacist provides supplemental information concerning operational issues or the need for therapy compliance.

Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services in the event of natural disasters low staffing or other contingency needs.

Performs all duties of lower graded technicians as required.

Resolves simple and informal problems and complaints regarding VISN Clinical Contact Center Pharmacy Services technology problems and systems when production is compromised. Refers more difficult problems to the supervisor.

Ensures pharmacy resources are in optimal working condition addresses workflow needs and alerts the appropriate Pharmacy supervisor of any necessary changes as appropriate.

Actively and diligently treats all Veterans with respect and utmost dignity. Seeks to solve Veterans concerns at first contact. When required refers to other VA resources to assist in the resolution process. Always resolves all Veteran issues in a timely and caring manner with emphasis on providing First Contact Resolution FCR.

Maintains National Pharmacy Technician Certification Pharmacy Technician Certification Board PTCB or Exam for the certification of Pharmacy Technicians EXCPT.

Assists in developing training guidance provides training and orients VISN Clinical Contact Center Pharmacy Technicians.

Reports to appropriate VISN Clinical Contact Center Pharmacy Supervisor on team and individual work accomplishments progress and/or problems in mastering tasks and work processes and individual team training needs.

Discusses team assignments projects and/or program issues under review and deadlines and time frames from completion.

Proactively monitors call volume and VISN Clinical Contact Center Pharmacy Technician performance through Automatic Call Distribution ACD metrics to identify personnel that may require further development and to determine where resources are needed.

Performs other duties as assigned.

Work Schedule Monday to Friday Rotational Shift Schedule Range 600am to 900pm PST including nights weekends and Holidays

Telework Eligible. However this position is remote eligible and is currently exempted from return to office RTO requirements. Remote exempted positions are reviewed annually and DOES NOT imply permanent remote work status. This position may be required to report to an office within the HSA 5.3 catchment area. Selected VHA employee must be located or willing to relocate at your own expense within 50-mile radius of a VA Facility within the HSA 5.3 Legacy VISN 22 catchment area Albuquerque NM Greater Los Angeles CA Loma Linda CA Long Beach CA Phoenix AZ Prescott AZ San Diego CA Tucson AZ

Virtual This is not a virtual position.

Functional Statement 000000

Relocation Recruitment Incentives Not Authorized

Permanent Change of Station PCS Not Authorized

Requirements Help

Conditions of employment

You must be a U.S. Citizen to apply for this job.

All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

Selective Service Registration is required for males born after 12311959.

Must be proficient in written and spoken English.

Subject to background/security investigation.

Selected applicants will be required to complete an online onboarding process. Acceptable forms of identification will be required to complete pre-employment requirements httpswww.uscis.govi-9-centralform-i-9-acceptable-documents. Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Must pass pre-employment physical examination.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel HCP.

Complete all application requirements detailed in the Required Documents section of this announcement.

As a condition of employment for accepting this position you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest we may consider your performance and conduct the needs and interests of the agency whether your continued employment would advance organizational goals of the agency or the Government and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

United States Citizenship Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Education or Experience Candidates must possess one year of experience equivalent to the next lower grade level and demonstrate the KSAs below For all grade levels and positions that accept both education and experience to qualify equivalent combinations of qualifying education and experience that total at least 100 are qualifying. The combined percentage is determined by adding total qualifying experience as a percentage of the experience required for the grade level to the education as a percentage of the education required for the grade level.

Certification For positions above the full performance level the employee must pass a national certification exam and hold an active national certification through either Pharmacy Technician Certification Board PTCB Certified Pharmacy Technician CPhT. National Healthcareer Association NHA Certified Pharmacy Technician ExCPT.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation only applicable to current VHA employees who are in this occupation and meet the criteria. Pharmacy technicians employed in VHA on the effective date of this qualification standard are considered to have met all qualification requirements for the title series and grade held including positive education and licensure certification registration that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements in this standard but who met the qualifications applicable to the position at the time they were appointed to it the following provisions apply

1 Employees may be reassigned promoted up to and including the full performance journey level or changed to lower grade within the occupation but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions.

2 Employees in an occupation that requires a licensure certification registration only at higher grade levels must meet the licensure certification registration requirement before they can be promoted to those higher grade levels.

3 Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.

4 Employees who are converted to title 38 hybrid status under this provision and subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation.

5 Employees initially grandfathered into this occupation who subsequently obtain additional education and/or licensure certification registration that meet all the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation.

Grade Determinations

Experience Candidates must possess one year of experience equivalent to the next lower grade level.

Certification For positions above the full performance level the employee must pass a national certification exam and hold an active national certification through either PTCB as a CPhT. NHA as a ExCPT.

Knowledge Skills and Abilities KSAs. In addition to the experience above the candidate must demonstrate the following KSAs for all GS-08 assignments and meet any additional KSAs for the assignment if indicated

a Comprehensive knowledge of concepts principles methodology and policies in a specialized area or section of pharmacy such as sterile compounding controlled substances automation clinical pharmacy contact center etc. Note See Specialized Area in the Definitions Section.

b Skill in training and orienting new and existing pharmacy facility employees and students on proper policies and procedures.

c Ability to evaluate analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy.

Assignment. For all assignments above the full performance level the higher-level duties must consist of significant scope complexity and range of variety and be performed by the incumbent at least 25 of the time. Lead pharmacy technicians perform duties independently which consist of significant scope and complexity and will assist with technician oversight. Lead pharmacy technicians lead three GS-07 or more pharmacy technician employees staff members provide direction for daily operations and assume responsibility for integrating and monitoring standard pharmacy policies to maintain continuous workflow and quality within the service. Lead pharmacy technicians must do a combination of at least three of the following duties prepare work schedules and assign tasks to ensure timely completion of duties ensure pharmacy resources are in optimal working condition and address workflow needs provide guidance and support of the work unit in supervisory absence train personnel including students in methods procedures and use of equipment and instruments specific to the assigned area provide input to supervisor on performance and training needs of employees adjust work assignments due to absences emergencies or changes in priorities resolve simple informal complaints of employees and patients refer more difficult problems to the supervisor or recommend approval and/or disapproval of leave requests.

Preferred Experience Two 2 years of team lead management experience

Reference For more information on this qualification standard please visit httpswww.va.govohrmQualificationStandards.

The full performance level of this vacancy is GS-08.

Physical Requirements Work is primarily of a sedentary nature however it may involve prolonged standing and/or walking.

Education Note Only education or degrees recognized by the U.S. Department of Education from accredited colleges universities schools or institutions may be used to qualify for Federal employment. You can verify your education here httpope.ed.govaccreditation. If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit httpssites.ed.govinternationalrecognition-of-foreign-qualifications.

Additional information

Receiving Service Credit for Earning Annual Vacation Leave Federal Employees earn annual leave at a rate 4 6 or 8 hours per pay period which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration Operations Security and Preparedness HRAOSP at The Fair Chance Act.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application resume C.V. and/or supporting documentation will be verified. Please follow