Lead Overhead Door and Dock Equipment Specialist

Lead Overhead Door and Dock Equipment Specialist

Are you the go‑to problem solver for complex commercial door systems? At Vortex Doors—America’s highest quality and most customer‑centric commercial and industrial door repair company—we’re seeking a seasoned technician with 4+ years in the trade to lead challenging field work and deliver gold‑standard service.

Could this be you?

• Do you expertly diagnose failures in springs, hinges, locks, and electrical components—and fix them right the first time?
• Can you install and configure hardware such as closers, handles, locks, low‑voltage wiring, and access control systems with confidence?
• Are you committed to meeting safety and building codes on every job?
• Do you communicate clearly with customers, explain options, and recommend cost‑effective solutions?
• Will you document your work thoroughly and uphold Vortex’s quality standards on each service call?

What you’ll tackle

• Installation, troubleshooting, and repair across commercial doors, dock equipment, storefront glazing, and automatic doors.
• Hands‑on work with hollow metal doors, frames, and hardware.
• Opportunities to learn welding—we’ll provide training if you’re eager to add that skill.

We invest in your growth

• State‑of‑the‑art training facility: Commercial and Retail door openings, hardware, storefront glazing, and automatic doors.
• Career ladders with multiple advancement levels.
• Ongoing education on manual door systems and industrial dock equipment; pathways to industry certifications.
• Safety‑first culture, positive team environment, and regular recognition and rewards.
• Competitive compensation, health benefits, 401(k) match, 8 paid holidays, and Vacation/Sick program.
• Company‑provided uniform, tools, annual boot allowance, and a take‑home vehicle for customer service visits.

What you need to bring

• High school diploma or equivalent.
• 4+ years’ commercial door service experience; AAADM certification is a plus.
• Knowledge of multiple door types, brands, and hardware.
• Strong mechanical aptitude; adept with hand and power tools.
• Physically able to move 50+ lbs., climb ladders up to 20’, work on knees for extended periods, and operate power tools safely.
• Excellent interpersonal and communication skills; persuasive when needed.
• Top‑tier troubleshooting and problem‑solving.
• Ability to relay information in fast‑paced conditions.
• Detail focus and commitment to quality; reliable and self‑motivated.
• Comfort with fractions and tape‑measure accuracy for precision installs.
• Sound knowledge of safety regulations and adherence to protocols.
• Computer proficiency.

Work conditions

• Full‑time shifts between 7:00 AM – 5:30 PM, Monday–Friday, with some overtime and on‑call.
• Continuous training and development throughout your Vortex career.
• Fast‑paced, results‑driven environment.
• Ability to drive a company vehicle and possession of a valid driver license.

Legal/Compliance

• Must pass Drug test, Background check and Motor Vehicle check