Lead Outreach Case Manager

Incumbent will be responsible for coordinating transportation and transporting E6 staff and participantsusing the Agency van as needed Provide and maintain documentation of homeless status to intake workers and to clients and keep copies inclient files Provide HIV/AIDS information, education and linkages to testing, housing and services Be knowledgeable about HIV/AIDS services and testing locations Enter all outreach activity into HMIS system regularly and be responsible for ensuring the accurate entry ofall team members Assist with collecting and inputting information for the preparing of all LAHSA required reports includingbut not limited to QPR, APR Build rapport with individuals and staff of various community organizations that serve homelessindividuals, families, low-income households, and other HOPICS target populations Inform, educate, and refer homeless individuals and families about HOPICS programs and services ofavailable to them. Essential Functions Conduct immediate needs assessments with adult consumers to obtain information to complete acomprehensive treatment plan Have working knowledge of how to present within a Multi-Disciplinary Team (MDT) due to collaborationinvolved with internal and external entities Be comfortable working and providing assistance to homeless clients in the field Be able to establish client treatment plans that correlate with the clinical assessments of therapists, nursesand substance use counselors Assist the consumer to resolve or cope with issues that contribute to mental, emotional, medical and/orsubstance related problems Be familiar with and able to document in accordance with the guidelines established for the E6 program,including entering all notes and treatment plans, and outcomes into HMIS.

Title: Lead Outreach Case Manager                           Division: HOPICS FLSA: Non-Exempt/Full Time (40 hours per week)                 Supervisor: Program Supervisor Pay Range: ($27.81 - $29.00 per hour) SummaryUnder the supervision of the E6 Program Manager and Program Supervisor and as part of a multidisciplinary team,the Incumbent (Lead Outreach Case Manager) will perform professional case management services in connectionwith outreach to, and linkage for homeless consumers, and assist consumers and their significant figures inunderstanding and developing solutions to problems that lead to and result from homelessness. As Team Lead theywill be responsible for coordinating team activities, maintaining proper documentation of the team, and reporting allteam issues to the E6 Program Manager and their Program Supervisor.Incumbent will also be provided technical guidance, consultation and supervision to enhance their skill indeveloping case management techniques for helping homeless clients. Incumbent will comply with all ethical/legalmandates for documentation and reporting.Incumbent will utilize evidence-based case management methods in assessing clients immediate needs, theirhousing situation and needs, and the creation of treatment plans to help to ameliorate issues that contribute to theirhomelessness. Incumbent must be able to coordinate their daily work responsibility in the field in order to serviceclients, complete documentation, attend meetings and participate in trainings. Incumbent must coordinate treatmentwith the multidisciplinary team in the field as part of a homeless outreach effort in Service Planning Area 6.Essential Functions Conduct immediate needs assessments with adult consumers to obtain information to complete acomprehensive treatment plan Have working knowledge of how to present within a Multi-Disciplinary Team (MDT) due to collaborationinvolved with internal and external entities Be comfortable working and providing assistance to homeless clients in the field Be able to establish client treatment plans that correlate with the clinical assessments of therapists, nursesand substance use counselors Assist the consumer to resolve or cope with issues that contribute to mental, emotional, medical and/orsubstance related problems Be familiar with and able to document in accordance with the guidelines established for the E6 program,including entering all notes and treatment plans, and outcomes into HMIS. Incumbent will provide services to homeless consumers by providing case management (includingproviding solutions to immediate needs, linkages to benefits, housing supports, other mental health,physical health and substance use programs, food support, hygiene support, linkages to employment orschool resources, etc). The Incumbent must be able to work with homeless consumers, adults with co-occurring substance abuseissues and mental/physical/developmental disabilities Will be able to document effectively in accordance with established standards of care on a daily basis Will participate in in all required meetings, trainings, collaborations, and multi-disciplinary team meetingswithin the program and be prepared to discuss, educate, present or evaluate the nature and progress ofpresenting issues Will attend other meetings, training sessions, seminars, as needed to effectively perform duties affiliatedwith this position Will coordinate program activities to meet contractual agreements, laws, regulations and funding directlywith the Program Manager Will participate in regular supervision with the Program Manager and/or Program Supervisor Will assume other tasks as assigned and required for this position assigned by the Program Manager andProgram Supervisor Will be required to conduct all interventions and treatments in the field. Incumbent will be responsible for coordinating transportation and transporting E6 staff and participantsusing the Agency van as needed Provide and maintain documentation of homeless status to intake workers and to clients and keep copies inclient files Provide HIV/AIDS information, education and linkages to testing, housing and services Be knowledgeable about HIV/AIDS services and testing locations Enter all outreach activity into HMIS system regularly and be responsible for ensuring the accurate entry ofall team members Assist with collecting and inputting information for the preparing of all LAHSA required reports includingbut not limited to QPR, APR Build rapport with individuals and staff of various community organizations that serve homelessindividuals, families, low-income households, and other HOPICS target populations Inform, educate, and refer homeless individuals and families about HOPICS programs and services ofavailable to them. Incumbent must have the ability to work evenings, overtime, weekends or holidays.Incumbent will maintain appropriate boundaries, and adhere to SSG’s Code of Ethics and HOPICS’ Core Values;Incumbent will represent the Agency and Division in a professional manner at meetings and community events;Incumbent will maintain regular attendance, maintain files/records on client services in compliance with HIPAA & CFR42 and other funding requirements for auditing purposes. Incumbent will ensure that all clientrecords/documentation are submitted or a plan arranged to send them in, if the incumbent resigns from this position.Secondary FunctionsPerform other duties as assigned by their immediate supervisor and or Division Director. Provide support toadministrative and data-related Information Technology Department functions.Supervisory ResponsibilitiesThis position does not have any supervisory responsibilities.Minimum Qualifications - Knowledge, Skills and Abilities RequiredSome credits from an accredited college or university, or at least two years of experience working with homelessindividuals; ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds; ability towork with homeless clients in the field; ability to communicate effectively both written and orally with collaborativeentities; neat and professional appearance; attention to detail and punctuality required; working knowledge ofMicrosoft Word, Excel, and Internet; experience working with homeless persons with co-occurring issues(mental/health/disabilities/substances); be able to work with co-occurring populations that present with any standalone or combination of mental illness, health conditions and substance related concerns. You must be able to report(verbal/written) in accordance with the law all legal issues that surface (i.e. Tarasoff, child abuse, vulnerable adult abuse, danger to self/others and grave disability, etc); professional experience working within a multidisciplinary team. Be able to coordinate the submission of client documentation if unable to work; if in recovery, a minimum of three (3) years of being drug and alcohol free is required. You must be able to produce verification of Employment Eligibility and pass a Background Clearance. TB test required (not more than (3) months prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days ofemployment with company, and valid Driver’s License and auto insurance required. You must have knowledge ofevidence-based practices and be able to use them in the field.Environmental Conditions (Working Conditions)This position is responsible to work in any and all environments, including homeless encampments, in all areas ofService Planning Area 6. This position will require extensive interaction with homeless individuals, individuals withsevere physical and mental disabilities, the possibility of individuals with infectious diseases, stray animals, movingvehicles, and other possible dangers associated with working in areas of high crime. You may be exposed toaggressive/hostile clients. Incumbent must be ready to deal with traumas which may trigger personal trauma; mustwork in conjunction with other collaborative staff members; communicate with many sources including courts,Department of Children and Family Services, LAHSA, Law Enforcement and other community agencies. Localautomobile travel will be required. There is some responsibility to work in noisy environments where adults are freeto talk loudly and expressively. You must be able to work effectively and produce quality work under pressure.While driving to trainings or performing other duties there may be exposure to weather conditions prevalent at thetime, noise, moving vehicles, high crime rate areas, odors, fumes, pollen etc.Physical RequirementsThe Incumbent typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying(max. 25 lbs.), listening, speaking.Mental RequirementsThe Incumbent to be able to perform effectively under any and all of the following: unpredictable situations, crises,constant distractions, interruptions, uncontrollable changes in priorities/work schedules; be able to processinformation, think and conceptualize. You must be able to effectively deal with personal trauma that may betriggered.

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