Profile Cisco Voice Infrastructure Engineer
Exp 8 12 years
Role Summary Engineer, implement and support Cisco enterprise voice/contact center infrastructure with focus on availability, performance, resiliency and integration.
Key Responsibilities :
Design/support CUCM, CUBE/Client, SIP and voice gateways; troubleshoot call routing, signaling and voice quality; support upgrades/migrations/capacity/resiliency; coordinate carriers/network/security/apps; maintain standards and runbooks. Physical gateway/Client/cabling work may require local smart hands; engineering can generally remain remote.
Required Skills / Preferred Credentials :
Cisco UC/voice; CUCM; SIP; CUBE; RTP; QoS; dial plans; LAN/WAN; HA/DR. CCNP Collaboration or equivalent preferred.