Lead Medical Reimbursement Technician

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Lead Medical Reimbursement Technician

Department of Veterans Affairs Immediate Office of the Assistant Secretary for Human Resources and Administration North Eastern Consolidated Patient Accounts Center

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Summary

This job is open to

Duties

Requirements

How you will be evaluated

Required documents

How to apply

Summary The position is located within a CPAC organizationally aligned under the Chief Financial Officer in the Veteran Services Department. The CPAC is a regionally consolidated business entity established to enhance revenue within VHA using an industry-best model built on regional management of key aspects of the revenue cycle process standardization accountability and economies of scale for 20 VISNs and over 135 VAMCs nationally including US territories.

Learn more about this agency

Summary The position is located within a CPAC organizationally aligned under the Chief Financial Officer in the Veteran Services Department. The CPAC is a regionally consolidated business entity established to enhance revenue within VHA using an industry-best model built on regional management of key aspects of the revenue cycle process standardization accountability and economies of scale for 20 VISNs and over 135 VAMCs nationally including US territories.

Learn more about this agency

Overview Help Accepting applications

Location 1 vacancy in the following location Lebanon PA - 1 vacancy

No matching locations found.

Work site options Telework eligible: Yes-as determined by the agency policy. Remote job: No Relocation expenses reimbursed: No

Salary $51,481 - $66,927 per year

Pay scale & grade: GS 7 Promotion potential: None

Learn more about pay scale and grade Pay scale and grade determines the salary of the job.

Work schedule: Full-time Travel Required: Not required Appointment type: Permanent

Occupations and job series 0503 Financial Clerical And Assistance

Supervisory status: No Federal service type: This job is in the Competitive Service Represented by a union: No Drug test: No Security clearance: Not Required Position sensitivity and risk: Non-sensitive NS Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type: Credentialing Suitability Fitness Financial disclosure required: No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number: CCLQ-13094676-27-JS Control number: 890074800

This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement.

Career transition CTAP ICTAP RPL Federal employees whose job agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency This job is open to CTAP eligible applicants and current permanent VA employees of the North Eastern CPAC facility.

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Duties Help

THIS IS NOT A VIRTUAL POSITION. YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION.

Major duties may include but are not limited to:

• Conducts follow-up contact with customers through telephone electronic or written media to ensure services provided were adequate and appropriate.
• Provides customer support to facilitate the relief of a customers debt by communication and various debt relief options.
• Provides education and assistance through telephone or written correspondence concerning programs administered to assist customers and their families.
• Explains the intricacies of the Medical Care Cost Recovery program to customers and their representatives.
• Distributes and balances workload and tasks among employees in accordance with established work flow.

Work Schedule: Monday - Friday 800am - 430pm Compressed/Flexible: May be discussed to meet the needs of the agency. Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Position Description: PD Lead Medical Reimbursement Technician PD04559A

Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements Help

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable forms of identification will be required to complete pre-employment requirements httpswww.uscis.govi-9-centralform-i-9-acceptable-documents. Effective May 7, 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest we may consider:
• your performance and conduct
• the needs and interests of the agency
• whether your continued employment would advance organizational goals of the agency or the Government
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement: 11/02/2026.

Time-In-Grade Requirement Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the announcement. In this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

Specialized Experience You must have one year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:

• Reviewing patient accounts to resolve billing discrepancies and process adjustments or refunds
• Evaluating debt relief requests and monitoring repayment plans
• Resolving customer inquiries concerning medical bills payment obligations and debt relief options
• Reviewing completed work for accuracy and timeliness
• Training team members on work procedures and providing guidance to resolve problems.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at httpswww.opm.govpolicy-data-oversightclassification-qualificationsgeneral-schedule-qualification-standards.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education There is no educational substitution at this grade level.

Additional information Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and AdministrationOperations Security and Preparedness (HRAOSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973, as amended, that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position grade level and duty location) and be found well-qualified for this vacancy. To be well-qualified applicants must possess experience that exceeds the minimum qualifications of the position, including all selective factors and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at httpwww.opm.govpolicy-data-oversightworkforce-restructuringemployee-guide-to-career-transition.

Expand/Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Customer Service
• Leadership
• Audit Reporting
• Analysis & Problem Solving

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates, AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community