Lead Medical Receptionist

Responsibilities:

The Lead Medical Receptionist collaborates with the Practice Administrator in an office setting to ensure quality patient care.

• Answer large volume of calls promptly.
• Screen all calls for urgency and handle all calls with confidence, compassion and efficiency.
• Overseeing Medical Receptionists and their day to day responsibilities.
• Schedule appointments for all providers.
• Make appointments for new and existing patients.
• Collect and verify patient demographic information.
• Take and record patient messages accurately.
• Review and maintain provider's schedules to ensure productivity and that appointments are scheduled appropriately.
• Train new employees.
• Handling patient related issues.
• Perform all other duties assigned.
• Oversee employees' breaks and lunches regarding clock in/clock out.
• Oversees waiting room flow.
• Ensures call report is addressed (call backs, provider messages).
• Manages Phreesia - blasts, check in, text responses, insurance verification.
• Responsible for copay collection.
• Oversees handling of office pool to ensure timely answering of messages.
• Admin Chart Scrub Oversight
• Preview Incoming consults for provider review.

Rotating Weekends/ 1 Weekend Day