Status: Non-Exempt / HOURLY Regular Full Time Reports to: Clinic Administrator
Benefits: Medical, Dental, Vision, 401K, Vacation, Paid Holidays
Essential Duties and Responsibilities (This is not an exhaustive list of all duties/responsibilities. Other duties may be assigned)
- Supervise all aspects of clinic office operations in conjunction with organizational policies and procedures, maintaining a friendly, professional, patient-oriented environment
- Coordinate clinic office meetings and front office activities
- Direct levels of service and patient flow
- Process A/P invoices
- Oversee staff scheduling and performance assessments
- Ability to make decisions in the process of troubleshooting problems for clinic providers
- Schedule patient appointments
- Check in patients in a positive and friendly manner
- Ensure that patients do not wait more than 10 to 15 minutes past scheduled time of appointment
- Collect insurance information, co-pays, payments toward balances, and payments toward deductibles
- Write payment receipts for patients
- Oversee all aspects of clinic office billing operations
- Handle the process of collections at time of service
- Assist counselors, doctors, and physician assistants as needed (making phone calls, pulling charts, checking healthy connections statuses of patients)
- After business hours: log off computers, lock doors, and turn off radio and lights
- Supervise front office staff
- Work as part of a team and exhibit competent and effective communication skills
- Demonstrate awareness and sensitivity to cultural issues and community practices of children and families of CC Idaho's client base
- Ability to multi-task, manage time, meet deadlines and remain calm and professional under pressure
- Maintain standards of confidentiality of CC Idaho clients and records
- Maintain strict confidentiality and compliance with HIPAA standards and other grant requirements
- Perform all work duties and activities in compliance with CC Idaho, Joint Commission, OSHA and HIPAA regulations