Status: Non-Exempt / HOURLY Regular Full Time Reports to: Clinic Administrator
Benefits: Medical, Dental, Vision, 401K, Vacation, Paid Holidays
Essential Duties and Responsibilities (This is not an exhaustive list of all duties/responsibilities. Other duties may be assigned)
- Supervise all aspects of clinic office operations in conjunction with organizational policies and procedures, maintaining a friendly, professional, patient-oriented environment
- Coordinate clinic office meetings and front office activities
- Direct levels of service and patient flow
- Process A/P invoices
- Oversee staff scheduling and performance assessments
- Ability to make decisions in the process of troubleshooting problems for clinic providers
- Schedule patient appointments
- Check in patients in a positive and friendly manner
- Ensure that patients do not wait more than 10 to 15 minutes past scheduled time of appointment
- Collect insurance information, co-pays, payments toward balances, and payments toward deductibles
- Write payment receipts for patients
- Oversee all aspects of clinic office billing operations
- Handle the process of collections at time of service
- Assist counselors, doctors, and physician assistants as needed (making phone calls, pulling charts, checking healthy connections statuses of patients)
- After business hours: log off computers, lock doors, and turn off radio and lights
- Supervise front office staff
- Work as part of a team and exhibit competent and effective communication skills
- Demonstrate awareness and sensitivity to cultural issues and community practices of children and families of CC Idaho's client base
- Ability to multi-task, manage time, meet deadlines and remain calm and professional under pressure
- Maintain standards of confidentiality of CC Idaho clients and records
- Maintain strict confidentiality and compliance with HIPAA standards and other grant requirements
- Perform all work duties and activities in compliance with CC Idaho, Joint Commission, OSHA and HIPAA regulations
Qualifications
Required
- High School Diploma or GED
- Ability to read, speak, and write in both English/Spanish in a business setting
- Three-years of medical receptionist experience
- Current driver's license and proof of auto insurance
- Must pass a background check
- Ability to operate standard office equipment and be proficient in Microsoft Office applications
- Evidence of no communicable disease
- Basic knowledge of Electronic Medical Records (EMR), Patient-Centered Medical Home (PCMH), and Uniform Data System (UDS)
Preferred
- Associates degree
- 5 years' experience in front desk operations
- Current First Aid and CPR certification
- Basic knowledge of Medicare
- Basic knowledge of Medicare
Required Physical Demands
- Is frequently required to stand, walk; climb or balance, sit, stoop, kneel, crouch, or crawl; reach with hands and arms.
- Must be able to lift and/or move up to 20 pounds.
Work Environment
Work in an office setting; the work may be stressful; the noise level is moderate; may be exposed to electrical shock and fumes or airborne particles.
BENEFITS'
"CCI is a strong, non-profit agency to work with. They respect work-life balance and allow for flexibility when it is needed. Excellent premiums on benefits packages. Good working environment with opportunities for advancement."
Health Benefits
- Medical Benefits
- Dental benefits
- Vision benefits
Financial Well-Being
- Basic Life Insurance with Accidental death & dismemberment
- Supplemental Voluntary Life
- Long- and Short-Term Disability
- Flexible Spending Accounts (Medical & Dependent Care)
- 401(k) retirement plan (Must be 21 years of age to participate)
- Voluntary Benefit Options
- Accident Insurance
- Critical Illness
- Legal Ease
- Norton Life Lock
- Verizon Discount Plan
Work/Life Balance (Regular Full Time)
Generous Paid Time Off Policy (PTO)
First year of service - 20 days
After five years of service - 25 days
After ten years of service - 30 days
After twenty years of service - 35 days
After thirty years of service - 40 days
Twelve Paid Holidays
Employee Assistance Program (EAP)
10 free sessions per each topic/situation
Assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
Educational leave
- Up to 5 hours per week to utilize towards education, upon approval and eligibility