St. Clair Shores
Office Hours 7:00 am - 5:30 pm, 1 weekend a month
GENERAL SUMMARY:
Provides assistance in the health care clinic by preparing patients for examination and performing various clerical duties related to clinic activities. Under supervision of the Office Supervisor/Manager, is responsible for the support functions in the office as relates to medical assistants. May function as receptionist, medical assistant, or lab assistant when necessary or assigned and may or may not be the primary responsibility.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Assists with related management duties as assigned by the office supervisor/manger. Assists the office supervisor/manger in the daily operations relating to patient, clinical or physician needs.
Promotes and enhances positive guest and employee relations.
Makes and maintains employee schedule for medical assistants.
Helps maintain smooth clinic flow.
Works to improve clinic processes, assists in the development of clinic policies and procedures.
Covers for supervisors/manager during absences.
Assists in training and orientations of new staff.
May assist in specialized Medical Assistant training at assigned location(s) as follows:
a. Communicates with Coordinator-Medical Assistant Onboarding on new hire orientee training.
b. Collaborates with locations on proper training handoff.
c. Collaborates in the development of specific competencies for area of specialty.
d. Contributes to the standardization of clinical location orientation.
e. Assists in remediation with other staff clinical skills, as needed.
10.Uses and is knowledgeable of Universal Precautions
11.Acts as a clinical resource to supervisor/manager and other staff.
12.Performs normal duties and responsibilities of an outpatient clinic medical assistant:
a. Prepares patients for physician's examination by taking routine vital signs (e.g., temperature, respiration, and blood pressure)
b. Brief patient history using standard questionnaire.
c. Prepares individual patient chart and ensure all required documents are included as well as recent test results)
d. Under the direct supervisor of the clinic physicians, assists with the application and removal of cast and suture removal.
e. Provides patient with education and instructive material as directed by physician.
f. Performs clerical/registration functions including chart preparation and documentation
g. Receives and documents patient phone calls and refers to clinic physician as appropriate.
h. Schedules patient appointments, arranges referrals and follow-up care as directed.
i. Files patient charts as required.
j. Prepares billing forms with appropriate diagnostic code to submit to third party payers, collects and posts payments for services.
k. Performs other related duties as required.
EDUCATION/EXPERIENCE REQUIRED:
CERTIFICATIONS/LICENSURES REQUIRED:
Additional Information