Lead IT Production Operations Specialist

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. 4+ years related experience including a minimum of 2+ years supporting and delivering Service Levels for a production operations.

• Conduct reviews of data flows to ensure CUI remains within authorized boundaries.
• Assist with incident response activities involving CUI.
• Track and remediate compliance gaps related to CUI protection requirements.
• Ensure compliance with organizational security policies, CMMC requirements, and applicable regulatory standards governing CUI.
• Document incidents, resolutions, and operational activities using approved ticketing and reporting systems.
• Conduct incident triage and provide timely communication to stakeholders regarding service impacts and resolution status.
• Support continuity of operations by monitoring system health, identifying potential issues, and initiating corrective actions during after-hours periods.

This position leads operations for an application, database or infrastructure area. This includes the ability to define, measure and improve day to day production operations.

• Applies problem solving and Critical Thinker approaches to understand and improve production operations for an application or service area.
• Understands Agile and Lean methods and be able to apply them to day to day operations.
• Creates metrics for improvement and guide the operations team through the process to operationalize these metrics.

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other Job Requirements

Responsibilities
4+ years related experience including a minimum of 2+ years supporting and delivering Service Levels for a production operations.
Critical thinker.
Demonstrated problem solving techniques.

General Job Information

Title
Lead IT Production Operations Specialist

Grade
25

Work Experience - Required
IT

Work Experience - Preferred

Education - Required

Education - Preferred
Bachelor's - Computer and Information Science

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:
$64,285
Salary Maximum:
$102,855

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.