Agile Modeling, Asset Management, Atlassian JIRA, Automotive Manufacturing, Change Management, Communication Skills, DevOps, ISO (International Organization for Standardization), ISO/IEC 20000, IT Governance, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Incident Response, Information Technology & Information Systems, Internal Audit, International Electro-Technical Commission (IEC), Leadership, Maintain Compliance, Operational Audit, Performance Metrics, Project/Program Management, Reporting Dashboards, Risk Analysis, Scorecarding, Technical Leadership, Waterfall Model of Software Development
Introduction
In this role, you'll bring structure, consistency, and accountability to IT operations. You'll build and manage key programs that keep IT running smoothly — Change Management, Incident Management, and IT Asset Management. Your work ensures clear, reliable processes that keep systems stable and ready for production.
Required Skills & Qualifications
- 7 years in IT Operations, IT Service Management, or IT Governance with leadership accountability.
- Proven success building, enforcing, and governing Change, Incident, and Asset Management programs.
- Experience leading CAB/ECAB, Ops Reviews, Incident Response, Quarterly Internal Audits (Asset Mgmt).
- Strong ability to command large-scale incidents, manage responders, and communicate effectively at the executive level.
- Hands-on experience with Freshservice, PagerDuty, Jira, and Confluence.
- Deep understanding of ITIL v4, with working knowledge of ISO/IEC 20000-1 and ISO/IEC 19770-1 frameworks.
- Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications
- ITIL v4 Managing Professional or ISO/IEC 20000/19770 certification.
- Experience leading operational maturity or audit readiness initiatives (ISO, TISAX).
- Experience in automotive or manufacturing environments.
- Familiarity with both traditional (Waterfall) and modern DevOps/Agile delivery models.
Day-to-Day Responsibilities
- Build, operationalize, and govern IT Operations programs — Change, Incident, and Asset Management.
- Lead governance forums and ensure alignment and adherence across IT teams.
- Define and track KPIs, dashboards, and maturity scorecards to measure performance, risk, and audit readiness.
- Communicate governance progress and results with clarity — promoting adoption through influence.
- Identify gaps, implement solutions, and maintain operational discipline across IT.
For immediate consideration please click APPLY to begin the screening process with Alex.