Lead, Inside Sales

• manages individual projects while contributing to other operational initiatives outside of team responsibilities

Job Responsibilities:

• • Provide guidance and leadership to Inside Sales Representatives, managing and providing direction

  • • Key contributor in overseeing agent workload and ensuring standard operating procedures are efficient and maximized for business performance

    • • Focus and maintain performance efforts of the team on current business goals

      • • Work to ensure that the team of Representatives are conducting their individual responsibilities in a professional and courteous manner

        • • Serve as a knowledgeable and productive part of the managerial team

          • • Participates in, implements, and monitors new initiatives to enhance the performance of the team and the center as a whole

            • • Oversees training of new Representatives assigned to the team and provides refresher training as needed

              • • Identifies opportunities for process improvements

                • • Ensure activities support the organization in achieving targets

                  • • Supports CADU behaviors ensuring a positive customer experience

• Work independently

• • Detail-oriented with excellent organizational skills

  • • Communicate independently and verbally with personable and effective writing skills

    • • Work in a normal office environment utilizing a computer approximately 75% of the time

      Education and Experience:

      • • High School diploma or GED required

        • • Bachelor's Degree preferred

          • • 4-6 years of customer service-call center experience

            • • 1-2 years of inside phone sales experience

                • • supervision experience preferred

                • • Inbound/outbound call blending call center experience in a multi-site environment

                  • • Proven leadership skills in coaching, developing, and training call center personnel

                    • • Demonstrated history of meeting performance objectives

                      • • Health care experience preferred

                        Physical Demands:

                        The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 10 pounds.