Lead HVAC Technician - Operations Manager
One Hour Heating & Air Conditioning
- Smyrna, Georgia
- 4 days ago
Highlights
Partners with ownership and the General Manager as a trusted advisor — tracking KPIs (revenue, gross margin, technician productivity, average ticket, close rates, callbacks, CSAT) and helping refine pricing, membership programs, and operational workflow. This role is the primary field lead — ensuring high-quality workmanship, a strong customer experience, and smooth coordination between technicians, dispatch, and management — and also serves as a trusted business partner to ownership and the General Manager in growing the business.
Numbers & Facts
| Location | Smyrna, Georgia |
| Industry | Construction - Residential & Commercial/Office |
| Company Size | 50 to 99 employees |
| Website | http://www.OneHourMAGIC.com |
Description
Benefits:
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Bonus based on performance
- Competitive salary
- Dental insurance
- Paid time off
- Vision insurance
Join Our Team of HVAC Service Pros Today!
Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.
JOB SUMMARY
The Lead HVAC Technician - Operations Manager supports daily field operations by performing advanced service, repair, maintenance, and installation on residential HVAC systems while leading and developing the technician team. This role is the primary field lead — ensuring high-quality workmanship, a strong customer experience, and smooth coordination between technicians, dispatch, and management — and also serves as a trusted business partner to ownership and the General Manager in growing the business. You'll step in on escalations, set the standard for the crew, and help shape how we run.
As a lead here, you won't be stepping into a rigid, corporate environment — you'll be joining a growing, founder-led operation where your voice actually shapes how we work. We're building this business from the ground up, and the people who join early will help define our standards, our culture, and the way we serve the Smyrna, Vinings, and Chastain Park community. It's a startup environment backed by the stability, systems, and national brand recognition of One Hour Heating & Air Conditioning — the best of both worlds for someone who wants to grow, lead, and be part of something from day one.
A Georgia Conditioned Air Contractor (master / Class II Unrestricted) license is not required, but it's a strong plus — candidates who hold one can serve as our license qualifier and earn higher compensation.
JOB DUTIES
- Performs advanced diagnostics, service, repair, maintenance, and installation on residential HVAC systems
- Leads, mentors, and supports HVAC technicians in the field; provides guidance on technical issues, job quality, and customer communication
- Acts as the field point-person for daily operations, coordinating with dispatch and management to ensure efficient scheduling and job completion
- Handles complex or escalated service calls and provides on-site problem resolution
- Reviews job quality, workmanship, and safety practices; ensures adherence to company, code, and manufacturer standards
- Recruits, onboards, trains, and evaluates new technicians; supports career progression (apprentice journeyman senior / lead)
- Partners with ownership and the General Manager as a trusted advisor — tracking KPIs (revenue, gross margin, technician productivity, average ticket, close rates, callbacks, CSAT) and helping refine pricing, membership programs, and operational workflow
- Reviews job-costing and P&L data to spot margin opportunities and improve profitability
- Ensures company vehicles are properly stocked, maintained, and presentable; oversees inventory and equipment readiness
- Promotes a safety-first culture and models safe work practices at all times
- Supports permitting, inspections, and code compliance (EPA/refrigerant and Georgia code)
MINIMUM REQUIREMENTS
- High school diploma or equivalent
- 7+ years of successful residential HVAC service experience, including 3–5 years leading or mentoring technicians
- Strong diagnostic skills and technical competence
- Demonstrated leadership ability and business acumen — able to connect field performance to profitability
- EPA Section 608 Universal Certification
- NATE certification preferred
- Comfort with field service software (CRM, dispatch, job-costing) and KPI/financial reporting
- Excellent communication and customer-service skills
- Ability to pass a background check and drug screen
- Clean driving record
- Professional, reliable, and able to represent the company with integrity
- Strongly preferred (higher pay): Georgia Conditioned Air Contractor license, Class II (Unrestricted) — the "master" level. Not required, but holders can serve as our qualifier and are offered higher compensation
Compensation: $32.00 - $39.00 per hour
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
About Company
Please read our story at http://www.onehourmagic.com/we-believe/our-story/
We believe in… heart and excellence.
We believe your life is BETTER when you’re more comfortable.
We believe if we miss our narrow appointment window for ANY reason, you don’t pay a DIME for our service.
We believe in service till 10pm, because we think we should be available when it’s convenient for YOU, not the other way around.
We believe in Super Sealing your air ducts, so you air condition your HOME, not your attic.
We believe happy employees MAKE happy customers.
We believe that when you give people choices, they’ll make the best decision for themselves.
We believe you should NEVER be uncomfortable in your own home.
We believe our Comfort Club’s annual maintenance, 24 hour guaranteed service and 30% off repairs for $19.95 a month gives you WAY more than what you pay for.
We believe if you don’t love great movie quotes, then frankly my dear, we don’t give a damn.
We believe what YOU say about us is our best advertisement.
We believe that without HEART, there can be no EXCELLENCE.