A professional who works with survivors seeking and receiving emergency shelter services. The Lead Hotline Advocate will support survivors in achieving lives free of domestic violence by providing care, advocacy, and information through our 24hr hotline, in trauma-informed and client centered ways. The Lead Hotline Advocate will advocate and coordinate support for hotline callers, helping them to access resources available to them. The Lead Hotline Advocate will provide oversight into client services in shelter and on the hotline. Qualifications:Bachelor's degree preferred; at least two years' experience in advocacy, counseling, case management, hotline services, and/or residential services preferred. Strong preference given to bilingual candidates (Spanish & English) who meet these qualifications. Required skills include ability to work in a fast-paced environment, strong interpersonal communication skills, ability to work independently and as part of a team, ability to complete tasks in a timely manner, demonstrated ability to advocate on behalf of others and a willingness to support the agency mission. Prefer experience or demonstrated interest in women's issues, domestic violence, and residential programs. Local travel necessary, reliable transportation required. Primary Responsibilities: Shared On-Call responsibilities and oversees 24hr hotline coverageProvide services that are client-centered, trauma-informed and empowerment-based. Provide support to shelter clients individually, and in a group settingEnsure client confidentiality as outlined in CGS 52-146K and the Center's confidentiality policyEnsure program compliance with funding requirements and contracts, and PCC's policies and proceduresWork collaboratively with PCC staff and other community service providers to address client needs, offer resources, and connect clients to resourcesAnswer the Emergency Hotline and provide shift coverage as needed Participate and assist with team meetingsMaintain consistent communication flow with shelter teamCollaborate with the Shelter Manager and other Shelter Advocates on a regular basisEnsure compliance entering data in a timely manner and responsible for overseeing all hotline advocates do the sameConduct client centered work, including but not limited to: Provide advocacy, support, counseling, crisis intervention, case management, and information/referralsDevelop individual safety plans with hotline callers and clientsCoordinate emergency medical services or law enforcement services, as neededArrange transportation for hotline callers and clientsBuild and maintain relationships with community providers and other agencies to establish referral networks for clientParticipate in weekly case conference meetings to ensure consistency between all residential service departmentsGeneral and Related Responsibilities: Assist in additional agency operations as requested. Actively participate in staff trainings and meetings. Acquire and maintain certification as a Domestic Violence Counselor. Represent PCC at community meetings as requested. Attend CCADV meetings/trainings as required. Assist in fundraising and community awareness activities and agency functions. Record and compile statistics as required. Perform related duties as required and/or deemed necessary.