Lead GI Surgery Scheduler

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.

Job Description

Lead Surgery Scheduler

• Full-Time, 40 hours/ week.
• Location: Oak Brook Terrace
• Hours: Monday-Friday

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Key Responsibilities

Under the direction of the Practice Manager, responsible for assisting management with daily operations of the schedulers in the Practice.    Depending on Practice needs this may include scheduling staff, on-boarding and orienting new hires, as well as monitoring work and troubleshooting work process issues.  This position is also responsible for patient scheduling, answering calls, taking messages and routing to appropriate staff in the Practice. Verifies patient demographic and insurance information and records changes to ensure patients are registered under their current health plan. Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines. 

·         Controlling: Responsible for assessing work against expected outcomes: productivity, quality, timeliness.  Tracks and trends work outcomes.  Recommends improvements in work processes and job standards.  Answers employees’ questions regarding work process.

·         May provide input into employees’ performance appraisals.

·         Orienting and Training New Staff: Generally oversees the training of new clerical staff in the department.  May perform on-the-job training or seek other employees to assist the newly hired employee.  Monitors progress of new hire and assesses if further re-training is needed to ensure work standards are met. 

·         Scheduling Staff: Creates employee work schedules and adjusts schedules to accommodate for vacations and other time off reasons. 

·         Intake Operator: Answers calls and routes them to appropriate staff in the Practice.   Determines purpose for call and initiates scheduling patients in EPIC Hyperspace.   Takes detailed and legible messages per practice protocol with care to ensure timely delivery.  May sort interoffice and external mail.  

·         Patient Appointments: Identifies and records visit types in scheduling patients.   Based on visit type, follows Practice protocol for scheduling appointments and providing instructions to patients in preparation for visit or procedure.  Where appropriate, ensures patients receive instructions in advance of visit or procedure.  Obtains current health insurance information coverage and reviews current patient demographics.  Updates information as necessary.  Identifies if re-registration is required at time of visit or procedure and advises the patient accordingly.   Cancels or reschedules appointments based on changes in provider availability.    May assist patients with obtaining appointments at other physician and hospital sites and/or scheduling laboratory or radiology testing.

·         **Performs all other duties/responsibilities as assigned

Qualifications

• High school diploma or GED. 
• EPIC Hyperspace training required.
• EPIC Template Training if applicable
• Prefer one to three year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Service Orientation:  Capable of providing excellent service to customers, displays a friendly and approachable demeanor, works to resolve customer complaints, and understands customer service principles.
• Organization:  Able to provide order and structure to daily processes and work environment.
• Verbal Communication:  Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveys information clearly and succinctly, applies listening, tact, responsiveness, empathy, and confidentiality. 
• Written Communication:  Able to write clearly and legibly.
• Team Work:  Works effectively with others to accomplish objectives and goals.  Willingly offers assistance to others when the need arises.
• Computer Proficiency:  Able to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications, i.e. Outlook, Word, Excel, and demonstrate keyboarding speed and accuracy, minimum 30 wpm.

The compensation for this role includes a base pay range of $17.67 - 26.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.