Grow your career with Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. Our employees make a difference every day by using their personal energy to bring this purpose to life.
Union Details (If applicable)
IBEW Local 965
Seniority Group (Local 965 Only) and Business Unit
Fond Du Lac, Operations-WI Energy Del WPL
Number of Positions Available
1
Salary Grade
U101427
Career Band
Lead
Job Code
J05095
Residency Requirement
Travel time from your primary residence to your assigned headquarters must be 25 minutes or less under normal driving conditions.
Pay Range
$42.77 - $48.06
Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.
Job Description
Job Summary Supervises and performs customer care work.
What you will do- Perform all the duties of a field technician.
- Schedule, supervise and participate in work performed by field technicians and other employees assigned to customer care related work.
- Assist the salaried supervisor and make recommendations regarding hiring, promotion and development of employees supervised by the Lead Field Technician position.
- Assist the salaried supervisor in planning and budgeting.
- Requisition and maintain an adequate and accurate level of utility-related equipment and related material.
- Check electric and gas service installations for compliance with WP&L service rules and applicable codes.
- Investigate and correct (when possible) customers' electric and gas service problems and/or advise customer of corrections needed.
- Repair gas leaks on the company’s side of the meter including threaded connections above ground and below ground. May wrap service risers and pipe. Relight gas pilots. Install gas piping, including cutting and threading of pipe of the company’s and customer’s side of the meter.
- Assist employees in analyzing and correct gas and electric equipment problems.
- Train customer care employees and others assigned to customer care work.
- Assure that work performed conforms to established procedures, practices and safety rules.
- Maintain accurate records and prepare reports as required.
- Perform other duties which are related, similar or incidental to this position.
Education Requirements- High School Diploma or GED equivalent
Other Requirements- Must possess a valid driver’s license.
- This position is subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199).
Knowledge, Skills, and Abilities- Proven mechanical aptitude and skills to perform gas and electric service type of work.
- Ability to become qualified and retain qualifications in all required Operator Qualification (OQ) tasks.
- Ability to perform the physical requirements of the job and neat appearance.
- Ability to work effectively in a collaborative and inclusive work environment.
Key Skills
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Our Values
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Applicants in need of a reasonable accommodation for any part of the hiring process, please email
talent@alliantenergy.com
.
Posting End Date:
September 11, 2026