Service Desk SRM Technician (NNPI/SIPR) Leidos
Norfolk, VA30+ days ago
Highlights
The Lead Emergency Services Technician and team address the property and the customer with skill, knowledge, and professionalism, and our goal is to preserve as much of the property as possible while working safely and efficiently on the job site. $20.00 - $24.00 per hour Our Lead Emergency Services Technician role is a career in the restoration industry, leading a crew of technicians who respond to emergency and property damaging situations.
Numbers & Facts
| Location | Williamsburg, Virginia |
Description
Responsive recruiter
Benefits:
- Maternity, Paternity & Adoption Leave
- Paid Holiday, Vacation & Sick Days
- Company Cell Phone
- Structured career path
- IICRC certification and ongoing technical training.
- Medical, Dental and Vision Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Do you take pride in getting things right the first time? Do you value structure, accuracy, and using technology to create reliable, measurable results? We’re a diverse and inclusive company built on systems, process, and trust — and we’ve been serving communities in their time of need for since 1966. Here, your technical expertise, accuracy, and commitment to doing the job right make a real impact.
Join a Team Where Precision Meets Purpose
Join a Team Where Precision Meets Purpose
Lead Emergency Services Technician
$20.00 - $24.00 per hour
$20.00 - $24.00 per hour
Our Lead Emergency Services Technician role is a career in the restoration industry, leading a crew of technicians who respond to emergency and property damaging situations. The Lead Emergency Services Technician and team address the property and the customer with skill, knowledge, and professionalism, and our goal is to preserve as much of the property as possible while working safely and efficiently on the job site.
What You’ll Do
- Lead and train technicians in the field and warehouse.
- Use digital tools such as RMS, Xactimate, and MICA for documentation and project tracking.
- Perform damage assessments, moisture inspections, and set restoration equipment per standard protocols.
- Communicate job details clearly and factually with customers and internal teams.
- Maintain vehicles, tools, and equipment in clean, organized condition.
- Accurately log time, notes, and photo documentation for each job.
- Participate in an on-call rotation for emergency response.
- Earn paid IICRC certifications and pursue ongoing technical development.
Required Education/Experience:
- Strong technical aptitude and comfort with technology (iPhone, iPad, job management systems).
- Exceptional attention to detail and process accuracy.
- 1+ years of experience in construction, restoration, or related skilled trades.
- Ability to work independently and manage multiple tasks methodically.
- Excellent written and verbal communication — clear, direct, and factual.
- Ability to create documents and estimates.
- Valid driver’s license and ability to operate company vehicles safely.
Preferred Education/Experience:
- Prior restoration experience.
- IICRC certifications (or willingness to earn them).
- Associate or Bachelor’s Degree.
Physical Requirement:
- Constantly moves about job sites; stairs, walkways, roofs, crawl spaces
- Occasionally ascends and descends a ladder to complete jobs
- Communicates and converses with customers over the phone and face to face
- Frequently lifts up to 60lbs
- Can safely operate a company vehicle
Reasonable Accommodation for Disability:
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Compensation: $20.00 - $24.00 per hour
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
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