Lead Emergency Services Mitigation Technician

808 Port Centre Parkway, PORTSMOUTH, Virginia, US\n \nLEAD EMERGENCY SERVICES TECHNICIAN\n \nFull-Time | In-Person | Field-Based | Paid Certifications\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n \nAre you the technician who sets the standard \u2014 or the one who waits to be told what it is?\n \nWe are looking for a Lead Emergency Services Technician who takes a water loss, mold job, or board-up from initial inspection to complete documentation \u2014 with the crew executing correctly, the drying plan followed precisely, and the PM informed before problems become crises.\n \nIf you know how to run a job, lead a crew, and leave every site with documentation so complete the PM never has to call you for what you missed \u2014 keep reading.\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n \nWHO WE ARE\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n \nRainbow Restoration of Chesapeake is a growing emergency services and restoration company serving Hampton Roads. We are part of the Neighborly family of home services brands \u2014 national systems, local accountability. The Lead Technician who performs at a high level here has a clear path to growth.\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n \nTHE ONE THING\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n \nExecute drying correctly the first time \u2014 accurate readings, correct equipment placement, complete documentation \u2014 so jobs close faster, rework is eliminated, and margin is protected.\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n \nWHAT SUCCESS LOOKS LIKE\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\n Drying plan executed precisely on every first visit \u2014 no improvised equipment placement without PM authorization\n Initial inspection documented in full before any work begins \u2014 PM and estimator have a complete picture before scope is written\n Complete documentation submitted before leaving every site: readings, photos, scope notes, next-day work plan, Day 1 MICA, office confirmation\n All issues flagged to PM same shift \u2014 access, structure, mold indicators, customer concerns, equipment damage\n Zero unauthorized equipment extensions \u2014 PM authorization confirmed in writing before Day 5 run time is extended\n Crew time entries verified and submitted to PM same day \u2014 every shift, without exception\n Crew coached actively every shift \u2014 at least one teaching moment per shift, because the team gets better or it stays the same\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n \nDAY TO DAY\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\n Attend Work Order Verification with PM before morning huddle daily \u2014 confirm scope and work orders before jobs are deployed\n Conduct warehouse loadout check \u2014 all equipment clean, filters fresh, before departure\n Execute and supervise initial inspections, drying plan implementation, moisture readings, mold containment, sample collection, and board-up work\n Upload Day 1 drying log, complete photo sets, and Mitigate readings same day \u2014 every job\n Enter daily scope notes and next-day work plan in Dash before leaving the site\n Call office to confirm documentation complete before departure \u2014 every job, every day\n Review drying outliers weekly with PM \u2014 lessons learned recorded\n Conduct weekly equipment condition checks and fuel usage review\n Give crew technicians specific, feedback on documentation and execution quality weekly\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n \nWHO THRIVES IN THIS ROLE\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n \nPROVEN \u2014 You have led crews on water mitigation and mold remediation jobs. You have WRT. Your documentation is complete, your readings are accurate, and you have a track record of drying jobs that hit target days.\n \nEMERGING \u2014 You have solid field experience and have started taking on lead responsibilities. You do not yet have all certifications, but your execution quality and documentation discipline are strong. You want the structure and mentorship to own the Lead role fully.\n \nNon-negotiable at every level:\n\n You execute the plan \u2014 you do not freelance scope or equipment\n Your documentation is complete before you leave the site \u2014 always\n You flag problems to the PM same shift \u2014 not the next morning\n You coach the crew rather than just completing your own tasks\n You hold yourself and the crew to safety and PPE standards without being prompted\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n \nWHAT WE OFFER\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\n Competitive hourly wage commensurate with experience and certifications \u2014 discussed at interview\n Pay increases tied to performance milestones and certification completion\n Health, vision, and dental insurance\n Paid time off, paid holidays, and 401(k)\n Company vehicle for field use\n Paid certifications based on performance\n Structured 30/60/90-day onboarding \u2014 clear expectations from Day 1\n Direct path for growth based on performance\n Monday\u2013Friday; after-hours emergency rotation required\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n \nOUR HIRING PROCESS \n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n \nStep 1: Apply \u2014 answer all qualifying questions in full\n \nStep 2: Resume review\n \nStep 3: Phone Conversation #1 \u2014 15 minutes, process overview and mutual fit confirmation\n \nStep 4: Pre-hiring assessment\n \nStep 5: Positive Intelligence mindset assessment \n \nStep 6: Essay questions \u2014 3 to 5 questions\n \nStep 7: Phone Conversation #2 \u2014 schedule recorded 30-minute video interview\n \nStep 8: Face-to-face group interview and company tour (2\u20133 finalists)\n \nStep 9: Paid working interview (4\u20138 hours) + lunch or coffee debrief\n \nStep 10: Written offer letter \n \nThis process is more involved than most companies use for this role. That is intentional. We invest in finding the right person because the Lead Tech directly affects every job's quality, documentation, and profitability.\n \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n \nThe Lead Tech who earns the PM role here is the one who runs clean jobs, builds the crew, and never leaves documentation behind.\n \nApply now. \n \nApply