Lead Economic Support Specialist- Brown County

Lead Economic Support Specialist- Brown County

Salary

$28.25 - $28.63 Hourly

Location

Sophie Beaumont Building, 111 N. Jefferson St. Green Bay, WI

Job Type

Full-time

Job Number

2026-080525

Department

Human Services - Community Services

Opening Date

08/05/2026

Closing Date

8/16/2026 11:59 PM Central

• Description
• Benefits

Job Summary

Under the direct supervision of the Economic Support Supervisor, this position provides training and technical and programmatic assistance for the Economic Support Unit. Work involves determining eligibility and level of supportive services needed in a timely and accurate manner in accordance with the policy and procedures established for the following public assistance programs: Medicaid, BadgerCare Plus, Food Share, Caretaker Supplement, and Child Care.

This advanced level position will have the responsibilities of providing policy and technical guidance to Economic Support staff, maintaining a partial caseload, and reviewing casework and phone calls for accuracy. Additionally, this position will assist in running reports and analyzing trends and data that will ensure the Economic Support Unit is in compliance withState performance levels. Performs all duties of an Economic Support Specialist as described in the Economic Support Specialist position description.

Essential Duties

Advises staff in making decisions regarding applications, reviews and changes; directs the staff in an effort to solve problems of consumers and offers suggestions to rectify problems. Researches complex policy and provides technical assistance to staff through use of handbooks, manuals, computer systems or state call center for correct case processing and eligibility determination.

Receives and responds to technical questions from staff, consumers and general public about programs and services.

Maintains an advanced level of all program knowledge and ensures Economic Support policies are interpreted and presented correctly to staff.

Assists in the training of new Economic Support Specialists by observing and coaching them during interviews, providing feedback and direction, reviewing case work prior to confirmation of benefits to ensure accuracy and timeliness. Mentors new workers throughout new worker training and ongoing caseload management.

Responsible for CARES and CARES Worker Web technical assistance and troubleshooting cases with eligibility staff. Utilizes multiple complex computer programs and databases to record, research, investigate and verify information; to assist in computing benefit levels; and to record and monitor case activity. Examples include CARES, CWW, KIDS, Forward Health Portal, and SAVE.

Functions in a leadership role consulting with Economic Support Supervisors and Manager on policy, procedures, training and quality improvement in order to meet State Performance Standards.

Maintains a partial Economic Support caseload. Performs/processes determinations and re-determinations of eligibility and other tasks determined to be necessary for effective and efficient program administration.

Evaluates and refers all appropriate cases for front end verification and/or fraud investigation.

NON-ESSENTIAL DUTIES:

Performs related functions as assigned.

MATERIALS AND EQUIPMENT USED:

General office equipment

Computer

Minimum Qualifications Required

Minimum of 2 years experience as an Economic Support Specialist.

Performance evaluations must demonstrate above average performance, initiative and leadership activities.

Knowledge, Skills & Abilities

Advanced knowledge of the Economic Support functions, job duties and state computer systems/software.

Knowledge of and ability to utilize a computer and the required software.

Ability to perform leadership tasks.

Ability to assist, coach, mentor and support other staff.

Ability to determine accurate case benefits and to identify errors in case processing.

Ability to implement policies and procedures and to train staff.

Ability to work accurately and efficiently under pressure.

Ability to accept consumer situations and problems without imposing ones own standards.

Ability to input data into a computer system.

Ability to establish and maintain effective working relationships with staff and the public, including people from diverse cultures.

Ability to interview and obtain information from the public.

Ability to communicate effectively both orally and in writing.

Ability to provide bridge between Economic Support Specialists, Economic Support Supervisors and Economic Support Manager.

Ability to work the required hours of the position.

PHYSICAL DEMANDS:

Lifting 20 pounds maximum with frequent lifting and/or carrying of object weighing up to 10 pounds.

Frequent sitting; occasional bending, twisting, squatting and reaching.

Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling and operating controls.

Communicating orally in a clear manner.

Distinguishing sounds at various frequencies and volumes.

Distinguishing people or objects at varied distances under a variety of light conditions.

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

Brown County is an E-Verify employer. Click the links below for more information.

https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf

https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf

Brown County offers a substantial benefit package. Here is some information:

Eligible Employees:

You may enroll in the Brown County benefits if you are an employee classified as a 0.5 FTE (full-time equivalent) working at least 18.75 or 20 hours per week.

Health Care:

Emplify Health by Bellin Nearsite Healthcare: Those enrolled in the Countys health plan can access primary care, urgent care, lab work, physical and occupational therapy services at designated Bellin locations at no cost to the plan member.

Bellin Health FastCare: This convenient care clinic offers employees and dependents enrolled in the health plan to seek care at any FastCare location at no cost.

Teladoc: Offered at $0 employee cost.

Employee Assistance Program (EAP):

Offered through AllOne Health at $0 employee cost.

Medical Benefits:

Brown Countys medical plan is administered by UMR. CVS Caremark administers the prescription drug benefits portion. We have a tiered system for employee contributions.

Dental Plan:

Brown County offers two dental plans, Delta Dental allows you to choose any dentist while the Care Plus plan requires you to see a Dental Associates dentist.

One Pass Select gym program:

We offer a subscription-based fitness and well-being program that supports a healthier lifestyle.

Vision:

We offer a voluntary vision plan through EyeMed Insight Network.

Flex Spending:

Healthcare FSA is offered as a cost savings tool to help with common medical expenses not covered by your insurance.

Student Loan Forgiveness Program

Also, working for the County means you can apply for student loan forgiveness after 10 years of employment based on qualifications. Learn more here: https://dpm.wi.gov/Pages/Job_Seekers/StudentLoanForgiveness.aspx

We also offer Accident Insurance, Cancer Insurance, Critical Illness Insurance, Life Insurance and Pet Insurance.

Employer Brown County

Address P O Box 23600

Green Bay, Wisconsin, 54305

Phone 920-448-4071

Website http://www.browncountywi.gov