Position Description:Under the supervision of the Dining Manager, the Lead Server plays a crucial role in providing exceptional dining experiences for our residents and guests in an upscale retirement community. This position involves training and dining orientation of servers and bus persons, maintaining a professional and courteous demeanor, and ensuring the overall satisfaction of our unique customer base.
Essential Functions:
- Courteously and professionally serve all residents and guests meals in the dining rooms.
- Maintain a neat and orderly work area.
- Inform supervisor of food needs and address resident questions/concerns.
- Set up, serve, and break down special functions.
- Act as a key figure in public relations for the community through direct contact with residents and guests.
- Assist with checking servers out at the end of the shift.
- Attend production meetings before each meal service.
- Possess thorough knowledge of the menu and all items.
- Familiarize new servers and bus persons with all dining policies and procedures.
- Train new servers on proper service techniques.
- Ensure each server is trained to handle a minimum of four tables at a time.
- Train on proper bussing techniques.
- Inform the dining manager of the status of new trainees.
- Perform pre-opening and closing checklist duties as assigned.
- Follow all policies and procedures for the dining services department.
- Cooperate and coordinate work activities with co-workers to ensure a smooth and successful dining experience.
- Attend in-service training seminars when scheduled.
- Ensure exceptional customer service is provided at all times.
- Exhibit a pleasing and positive attitude while on the job.
- Demonstrate dependability and punctuality.
Skills, Knowledge, Certifications, and Licensing:
- Strong, proven customer service skills.
- Good knowledge of state and local health requirements, including sanitation and cleanliness standards.
Experience and Educational Requirements:
- Understanding of operational financials, budgets, and inventories.
- Extensive background in supervising associates.
- High School Diploma or equivalent required.
- College preferred.
- One to five years’ experience in the food service arena, particularly in catering and fine dining restaurants.
Physical Requirements:
- Must be able to stand and walk short distances for prolonged periods.
- Requires bending at knees, twisting from side to side at the waist, reaching above, below, and at shoulder height.
- Must be able to lift 50 pounds to waist height.
- Must be able to push 100 pounds using a cart with casters.
Language, Mathematical, and Reasoning Skills:
- Ability to communicate verbally and coherently with customers, co-workers, supervisors, vendors, and all other associates.
- Mathematical skills to read and understand financial reports, inventories, order costing, etc.
- Required to practice astute reasoning, sound judgment, and compassionate listening when dealing with customers and colleagues.
If you are a dedicated individual with a passion for delivering exceptional dining experiences and possess the required skills and qualifications, we invite you to apply for the Lead Server position. Join our team and contribute to creating a positive and memorable dining environment for our residents and guests.
The Village at Germantown is an equal opportunity employer. We encourage candidates from all backgrounds to apply.
The Village at Germantown is a nonprofit retirement community where we focus on your individual needs so that you can have quality care in all seasons of retirement. As a Continuing Care Retirement Community in Germantown Tennessee, we offer multiple levels of care like independent living, skilled nursing, assisted living, rehabilitation, and memory care. We encourage residents to find a novel passion among new friends and focus your newfound time on what you love but didn’t have time for before retirement. We encourage you to get to know the Village at Germantown by exploring our website. Click on the careers tab to see all of the open positions we currently have.