Lead Department Program Specialist

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

60 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

900500 Ofc of Comm Health Optimization

Work Shift:

UR - Day (United States of America)

Range:

UR URG 113

Compensation Range:

$77,600.00 - $116,400.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

As a member of the Office of Community Health Optimization (OCHO) and the program management leadership team, this position will direct and manage a complex portfolio of projects and initiatives that span the UofR Medicine enterprise. OCHO's mission is to support innovative, coordinated, and population health-focused efforts to improve equitable access to care and services through strong program management, continuous process improvement, and data-informed decision-making structures.

Reporting to the OCHO Assistant Director, the Lead Department Program Specialist is a seasoned professional who exercises discretion and independent judgment working with limited supervision. This position will lead project and program teams that work collaboratively to develop, plan, and execute complex institution-wide policies and activities related to improving health equity, healthcare delivery system reform, and the integration of community-based services into a complex healthcare environment. The role requires extensive applied knowledge in the domains of health equity, population health, healthcare system operations, program management and finance, as well as experience implementing and managing innovative complex change. The expectation is that the Lead Department Program Specialist will leverage change management tools, collaborative decision structures, and clear communication strategies within teams and across UR Medicine leadership structures to influence, align, and accomplish goals. This role will also be responsible for producing reports and giving presentations for various audiences at the team level, URM executive level, and across the organization.

Demonstrates ICARE* values in each of the major responsibilities.

ESSENTIAL FUNCTIONS

Portfolio Management:

• Identifies the strategic alignment of programs with the organizational goals and determines the breakdown and initiation of projects to accomplish the overall program objectives.
• Proactively applies a sophisticated understanding of clinical, administrative, and financial processes, to reduce barriers and identify new opportunities.
• Moves new opportunities from initial conception into alignment with other programs within program portfolio.
• Ability to manage multi-faceted initiatives across a variety of settings, departments, and leadership structures.
• Proactively communicates with project and program stakeholders
• Subject-matter leader in the job family.

Program/Project Management:

• Apply expertise to lead the planning and implementation of medium to large complex programs from inception to completion and regularly interface with senior management and executive leadership to communicate the progress of these programs.
• Identifies the scale and scope of projects required to achieve the program requirements.
• Negotiates with management and/or project sponsor to obtain key resources or materials.
• Applies change management models and approaches to increase adoption and sustainment of change.
• Utilizes project management methodologies to successfully lead multi-faceted projects through the project lifecycle and incorporate into sustained operations

Reporting:

• Develop and maintain a reporting portfolio to monitor the overall performance and ROI of projects and programs within set portfolio including analysis of metrics for reports to senior staff.
• Interprets key metrics and acts to pivot approach as needed to ensure success.
• Design recommendations about reports and analytical approaches.

Financial Management:

• Develops and manages annual operating budgets for assigned OCHO projects.
• Monitors expenses and budget performance and acts as necessary to address discrepancies and variances.
• Participants in the development of business plans to yield sustainable implementation of programs.
• Proactively identify grant and foundational opportunities to support the OCHO's ongoing work.

Leadership and Development:

• Delegates work to OCHO staff while balancing strategic priorities, resource availability, and competing demands.
• Establishes and maintains an environment conducive to effective communication and problem resolution, modeling and setting expectations for ICARE values and behaviors.

Leadership, Communication and Relationship Building:

• Communicates key strategic metrics and complex program variables at various levels within the organization including senior management and executive leadership.
• Responsible for the collaborative development and execution of productive and successful teams with the creation of an inclusive workplace environment to ensure the dynamic growth of individuals and team. Internally, values contributions of team members and works to uphold a team culture that is inclusive, supportive, and celebrates each other's accomplishments.
• Troubleshoot breakdowns in communication within the department and across departments promptly as issues arise.
• Support operations staff across departments through significant policy, operational, or technical changes.
• Represents the University of Rochester Medicine at community-based tables focused on addressing population health and social determinants of health (SDOH) in our community.
• May participate in State and National collaboratives that are focused on population health and social determinants of health in our community.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree and 8 years of relevant experience required
• Master's degree preferred
• Relevant course work or specialized experience in population health, lifestyle management or SDOH is desirable.
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Basic knowledge of clinical workflows and eRecord preferred
• Basic knowledge of Microsoft 365 (Word, Excel, PowerPoint) preferred
• Strong time-management and organizational skills preferred
• Excellent written and verbal communication skills preferred

LICENSES AND CERTIFICATIONS

• PMP certification preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.