Lead Data Integrity Coordinator - INTERNAL ONLY

Job Summary

(INTERNAL ONLY) The Lead Data Integrity Coordinator provides operational and programmatic support to Program and Executive Directors, ensuring the accuracy, consistency, and timeliness of data-driven processes. This role is responsible for streamlining referral workflows to enhance service delivery timelines, leading efforts to optimize data collection and reporting practices, and serving as a subject matter resource on procedural updates. The incumbent mentors and guides staff on data integrity standards and system processes, promoting compliance, efficiency, and continuous improvement across program operations. The primary purpose of these positions is to provide proactive operational support to the Program and Executive Director, accelerating referral timelines, mentoring staff on procedural updates, and optimizing data collection for reporting.

Knowledge, Skills, and Abilities

• Knowledge of Department of Human Services (DHS) policies and procedures, particularly those specific to the Families First program.
• Knowledge of the EBMS system used by DHS TANF Case Managers.
• Knowledge Center for Community Outreach policies and procedures as they relate to the Families First program.
• Knowledge of Microsoft Office Suite.
• Ability to communicate effectively.

Required Qualifications

• Bachelor's degree or a minimum of four (4) years of progressively responsible experience in a social services program. An equivalent combination of education and relevant experience may be considered.

Preferred Qualifications

• Experience with the TDHS TANF (Families First) Program.

Compensation & Benefits

• Job Family - Data Entry Associate 2
• Salary Range: $41,595.01 - $45,234.58 (MR 5)
• For information on benefits please visit www.etsu.edu/human-resources/benefits/.

Application Instructions

• Non-Exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.

ETSU is an equal opportunity employer.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution''s mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution's focus on community engagement.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position''s essential functions satisfactorily with or without reasonable accommodations.