Lead Customer Service Specialist

Pay Range: $20.05 - $27.57 hourly

Job Description: Your Piece of the Puzzle

NFM is seeking a dedicated Lead Customer Service Specialist. In this role, you will oversee the day-to-day operations of service counters at all locations, as well as cashier counters specifically in OM and KC. You will serve as a key management representative, directly engaging with customers daily.

Job Duties: A Day in the Life

Support Act as backup when customer's volume surpasses staffing levelsManage Track daily cash drawers, oversee balancing processes, issue refunds, manage claims, resolve account and collection issuesAssist Use available resources to solve customer problems and handle escalated situationsMonitor Review daily receiving processes of merchandise and work with suppliers to ensure proper inventory levels

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that's what we love.

Qualifications: Can You Check These Boxes?

High School Diploma or GED preferred3-5 years customer service experience that included working one-on-one with customers/clients researching and resolving problems1 year lead or supervisory experienceKC & OM ONLY: 6 months cash handling experienceAbility to negotiate with customers to find a mutually agreeable solution.Ability to use MS Office applications and navigate the internetAbility to enter data quickly and accuratelyAbility to work night, weekend and/or early morning hours based on business needsPre-employment screening includes, but isn't limited to, criminal background check