West Sound Workforce is assisting a well-established HVAC company in its search for a Lead Customer Experience Coordinator to join their team. With more than 30 years of serving homeowners and businesses throughout Kitsap County, this locally owned company has earned a reputation for dependable service and quality workmanship, combining decades of industry experience with a forward-looking approach to business operations.
Reporting to the Operations Manager, the Lead Customer Experience Coordinator is responsible for delivering a seamless customer experience from initial contact through service completion. Serving as the primary connection between customers and field technicians, this role ensures clear communication, coordinated service delivery, and a consistently high level of customer care. The ideal candidate is proactive, highly organized, and energized by creating positive customer experiences while keeping operations running efficiently.
Shift information:- Monday – Friday 7 AM – 4:30 PM
- Onsite
What you will do:- Serve as the primary point of contact for customers, delivering exceptional service and communication
- Coordinate technician schedules and dispatch to support efficient daily operations
- Manage customer records, maintenance agreements, and service documentation
- Support office operations through sales coordination, payment follow-up, and process improvement
- Provide leadership and guidance to the customer service team while fostering a positive customer experience
What we are looking for:- 3 years of experience in customer service, dispatch, or office operations
- Previous experience in the residential HVAC or home-service industry
- Proficiency with Microsoft 365 and experience using CRM or dispatch software
- Excellent communication, organization, and problem-solving skills
- Detail-oriented, technology confident, and committed to delivering an exceptional customer experience
Benefits available upon permanent hire:- Health insurance
- Paid time off (PTO)
- Paid holidays
- IRA retirement plan