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Lead Customer Experience Coordinator

West Sound Workforce

Silverdale, WA

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JOB DETAILS
SKILLS
Administrative Skills, Business Operations, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Documentation, HVAC, Leadership, Maintenance - HVAC, Maintenance Services, Microsoft Product Family, On Site Support, Operational Strategy, Operational Support, Operations, Organizational Skills, Problem Solving Skills, Process Improvement, Records Management, Retirement Plan, Sales, Service Delivery, Track Customer Issues
LOCATION
Silverdale, WA
POSTED
3 days ago
West Sound Workforce is assisting a well-established HVAC company in its search for a Lead Customer Experience Coordinator to join their team. With more than 30 years of serving homeowners and businesses throughout Kitsap County, this locally owned company has earned a reputation for dependable service and quality workmanship, combining decades of industry experience with a forward-looking approach to business operations.

Reporting to the Operations Manager, the Lead Customer Experience Coordinator is responsible for delivering a seamless customer experience from initial contact through service completion. Serving as the primary connection between customers and field technicians, this role ensures clear communication, coordinated service delivery, and a consistently high level of customer care. The ideal candidate is proactive, highly organized, and energized by creating positive customer experiences while keeping operations running efficiently.

Shift information:
  • Monday – Friday 7 AM – 4:30 PM
  • Onsite
What you will do:
  • Serve as the primary point of contact for customers, delivering exceptional service and communication
  • Coordinate technician schedules and dispatch to support efficient daily operations
  • Manage customer records, maintenance agreements, and service documentation
  • Support office operations through sales coordination, payment follow-up, and process improvement
  • Provide leadership and guidance to the customer service team while fostering a positive customer experience
What we are looking for:
  • 3 years of experience in customer service, dispatch, or office operations
  • Previous experience in the residential HVAC or home-service industry
  • Proficiency with Microsoft 365 and experience using CRM or dispatch software
  • Excellent communication, organization, and problem-solving skills
  • Detail-oriented, technology confident, and committed to delivering an exceptional customer experience
Benefits available upon permanent hire:
  • Health insurance
  • Paid time off (PTO)
  • Paid holidays
  • IRA retirement plan

About the Company

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West Sound Workforce