| Location | Marietta, GA |
| Job Type | Part-time |
| Salary | $20–$28 Per Hour |
We are looking for a motivated, customer focused Lead Customer Success Specialist with strong communication skills and a results driven mindset. This role goes beyond traditional customer service by managing our digital customer channels, driving service and maintenance bookings, and helping oversee the Customer Success team.
• Monitor customer inquiries through email, text, chat, website forms, Hatch, and Avoca.
• Communicate with customers and turn inquiries into booked service and maintenance calls.
• Follow up with customers and identify opportunities to increase bookings and retention.
• Own the customer inbox and ensure opportunities are responded to and followed through.
• Help lead and provide guidance to the Customer Success team.
• Track customer activity and bookings through ServiceTitan and other CRM systems.
• Partner with Dispatch and Operations to provide a seamless customer experience.
• Identify ways to improve booking volume, customer engagement, and digital processes.
• Take ownership of special projects and initiatives.
• Experience in customer service, appointment setting, inside sales, call center, or a similar role.
• Strong communication and relationship building skills with a results driven approach to booking calls.
• Organized, proactive, and comfortable managing a high volume of customer interactions.
• Experience with ServiceTitan, Hatch, or Avoca is a plus.
• HVAC, plumbing, home services, or other service industry experience preferred but not required.
• Leadership, project management, or experience overseeing workflows is a plus.
• Positive attitude, strong work ethic, and ability to take ownership.
• Medical, dental, and vision
• 401(k) with company match
• Weekly pay
• Growth opportunities
• Award winning team and collaborative work environment
Location: Marietta, GA
Pay: $20 to $28 per hour, paid weekly on Friday
Schedule: Monday through Friday, 8:00 AM to 5:00 PM
Work Location: In office only (This is NOT a remote position)