Accounts Receivable Processing, Artificial Intelligence (AI), Business Solutions, Business Support, Coaching, Communication Skills, Credit and Collections, Customer Escalations, Customer Relationship Management (CRM), Customer Support/Service, Data Analysis, Documentation Standards, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Finance, Leadership, Life Insurance, Maintain Compliance, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Operational Audit, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Partner Sales, Past Due Accounts, Payroll Management, Performance Management, Performance Metrics, Problem Solving Skills, Process Development, Process Improvement, Regulatory Compliance, Reporting Skills, Sales Operations, Team Building, Team Player, Vision Plan
Job Description:
Now hiring Lead CSR
Location: Ventura, CA
Pay Rate: $27.00 - $30.00 per hour
Coach, Cheer, Conquer Your Career - Customer Service Lead
You've mastered the calls, now it's time to lead the crew. Join us as a Lead CSR and bring your skills to a team that values communication, motivation, and results.
Requirements:
- Associate's degree required; Bachelor's degree preferred
- 5+ years of customer service experience with at least 2 years in a lead, senior, or supervisory role
- Experience with EDI systems, retailer portals, and ERP/order management platforms required
- Strong leadership, coaching, and team development skills
- Experience in produce, food distribution, or perishable goods preferred
- Knowledge of payroll coordination, timekeeping, or workforce administration preferred
- Experience with collections or accounts receivable processes is a plus
- Strong problem-solving, organizational, and multitasking abilities
- Proficiency in Microsoft Excel, Word, Outlook, and business systems
- Excellent communication and customer relationship management skills
Job Duties:
- Provide daily leadership and workflow coordination for the Customer Service team
- Serve as the primary escalation point for customer service issues and order discrepancies
- Support coaching, training, and performance management initiatives
- Monitor team productivity, service levels, and key performance indicators
- Oversee order entry accuracy, fulfillment coordination, and key account communication
- Ensure compliance with customer requirements, EDI standards, and retailer processes
- Partner with Sales, Operations, Finance, and Customer Service teams to support business objectives
- Lead administration and improvement of EDI platforms and customer portals
- Coordinate CSR scheduling, PTO requests, timekeeping, and payroll-related activities
- Monitor collections activities and assist with past-due account follow-up
- Generate reports, analyze operational data, and identify process improvement opportunities
- Standardize procedures, documentation, and training materials
- Support audits, compliance initiatives, and internal controls
Benefits:
- Good pay that shows up every week
- Medical, Dental, Vision, and Life Insurance
- 401(k) option to build your future
- Real career growth
- A team that's all about teamwork, not drama
"The Staffmark team had consistent communication and a friendly demeanor." Staffmark Associate
Bring your best. Apply today.
Join a Team That Works for You
At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
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Staffmark Group Llc
We recognize that you have choices when it comes to staffing companies. What makes Staffmark different? We think it's our focus on two things: people and results. This focus has allowed Staffmark to create one of the top customer satisfaction programs in the staffing industry. Staffmark has earned Inavero’s Best of Staffing® Client Diamond Award after winning the Best of Staffing Client Award for the last seven years! Presented in partnership with CareerBuilder, Inavero’s Best of Staffing Client Diamond winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients. We are focused on matching jobs with people and people with jobs, so If you're looking for a job, we're looking for exceptional people, and we invite you to join us. If you're looking for exceptional talent, we invite you to put our team to work for you! Come see what it's like to work with a leader in the staffing industry.