Lead CRM Engineer

Were looking for talented professionals to join us in bringing smart money management and payment solutions to everyones fingertips.

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Job Summary

Seeking a Lead Software Engineer focusing on building scalable, secure, and resilient systems that support fraud detection, risk scoring, and compliance automation.

Key Responsibilities:

• Lead the full software development lifecycle (SDLC) for CRM applicationsfrom requirements gathering to deployment and maintenance.

• Design and Architect scalable and maintainable CRM solutions using SFDC or Microsoft Dynamics 365.

• Write, review, and optimize high-quality code using .Net and Azure solution.

• Develop and enforce coding standards and best practices across the team

• Serve as the primary technical SME for CRM platforms (e.g., Dynamics CRM or Salesforce).

• Configure, customize, and integrate CRM systems with other enterprise applications.

• Lead CRM-related innovation pilots and digital transformation initiatives.

• Ensure CRM solutions meet business needs across marketing, sales, and service processes.

• Track project progress, manage timelines, and report to senior leadership.

• Mentor junior developers and foster a collaborative team environment.

• Develop and implement software testing strategies.

• Maintain technical documentation and ensure compliance with regulatory and security standards.

• Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems.

• Collaborate with cross-functional teams including QA and Compliance to ensure seamless integration and performance of CES tools.

• Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems.

• Implement observability and monitoring solutions to ensure system reliability and performance.

• Partner with business stakeholders to translate customer journey insights into actionable technical solutions.

• Implement intelligent testing frameworks that auto-generate test cases, predict bugs, and enable self-healing.

• Leads and builds test automation frameworks using Standard API testing tools for rest-based APIs hosted on Azure cloud.

• Integrate test suites into CI/CD pipelines

• Leads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, systems, end-to-end testing, accessibility, database validations and automation.

Technical Qualifications:

• Bachelors degree in computer science, Information Technology, or related field.

• 8+ years of experience in software development, with at least 3 years in CRM systems with 2+ years in Team leadership.

• Proficiency in CRM platforms Dynamics CRM, Salesforce classic/lightening).

• Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a plus.

• Experience with cloud platforms (e.g., AWS, Azure) and CI/CD pipelines.

• Familiarity with tools like Jira, GitHub, Confluence.

• Strong grasp of security and privacy standards relevant to customer data handling.

• Proficiency in SFDC, .Net, Java., JavaScript, HTML 5

• Strong leadership and communication abilities.

• Analytical thinking and attention to detail.

• Ability to translate business requirements into technical solutions.

Preferred Qualifications:

• Experience in fintech or customer support technology platforms.

• Familiarity with CES operational domains such as escalation management, partner scorecards, and voice of customer programs.

• Contributions to open-source projects or technical publications.