Lead Coordinator - Porter ObGyn & Midwifery

Job Details

Job Ref:R0091224 Category:Certified Nurse Midwife Employment Type:Full-Time Health Care Partner:Porter Medical Center Location: 116 Porter Dr, Middlebury, VT 05753 Department:Porter - Obstetrics, Midwifery and Gynecology Job Type:Regular Primary Shift:Day/Eve Hours:- Hours per Week: 36 Weekend Needs:None Pay Rate: $22.94 - $34.09 per hour

This is a bargaining union position.

Porter ObGyn is seeking a highly organized and proactive Lead Coordinator to join our dynamic team. This position plays a critical role in ensuring smooth daily operations for a busy practice that can serve up to100+ patients per day across 12 providers. The ideal candidate will provide leadership and oversight for front desk staff, processes, and procedures, ensuring exceptional patient experience and operational efficiency while having a strong focus in process improvement.

Key Responsibilities

• Daily Oversight: Supervise and support front desk team members, ensuring adherence to workflows and service standards.
• Process & Procedure Management: Maintain and improve scheduling, check-in/check-out, and patient flow processes.
• Staff Coordination: Assign tasks, monitor performance, and provide coaching to foster a collaborative and efficient work environment.
• Problem Solving: Address operational challenges promptly and effectively, ensuring minimal disruption to patient care.
• Communication: Serve as the primary liaison between front desk staff, clinical teams, and management.
• Compliance: Ensure adherence to organizational policies, privacy regulations, and quality standards.

JOB DESCRIPTION:

The PMG Lead Coordinator is responsible for supervising front desk staff and ensuring all operations align with Porter Medical Center's established policies, procedures, and regulatory standards.

EDUCATION & EXPERIENCE:

Minimum one year of education and/or experience in a medical office setting.

Skills in oral and written communication, negotiation, problem resolution and coordination. Knowledge of computer applications and word processing.

Knowledge of LSS and Meditech/Epic preferred.

Qualifications

• Experience: Previous ObGyn or women's health experience strongly preferred.

• Skills:

• Ability to manage multiple priorities in a fast-paced environment.

• Strong leadership and interpersonal skills.

• Excellent organizational and problem-solving abilities.

• Experience scheduling surgeries and other surgical procedures is preferred.

• Technical: Familiarity with electronic health records (EHR) and scheduling systems preferred.