• Accountable for supervising staff to ensure highest level of food quality and production to standards.
• Responsible for daily line checks, ongoing audits of consistency and quality, and follow up as necessary. Recognizes opportunities for improvement, and implements the necessary changes.
• Develops standard operating procedures to maximize quality.
• Ensures food preparation and delivery standards are met for banquet events and all outlets including restaurant, room service, concierge, and a la carte service.
• Ensures outstanding presentation through use records and photographs, and monitors that plate set ups meet the photo-record standards.
• Trains team on any menu changes, and works with Manager to develop new menu items, use records, and photographs.
• Works closely with manager to monitor and keep kitchen expenses down and maximize profitability.
• Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Follows CSM procurement guidelines and applies good business judgment, controlling food cost while maximizing food and beverage revenue.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Accountable for guest satisfaction by ensuring food and beverage standards are met. Identifies and addresses guest concerns in a timely and efficient manner.
• Works side by side with kitchen staff to train and model appropriate operational standards including adhering to ticket times while maintaining high food quality.
• Responsible for training all employees and ensuring training records are maintained.
• Analyzes quality issues, identifies training needs and ensures implementation to improve results.
• Utilizes available resources and adheres to CSM training policies.
• Ensures all company, brand, and department specific training requirements are met.
• Leads by example with food safety standards and food storage.
• Conducts routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per CSM, brand, local, state and federal regulations.
• Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
• Works with manager and assists with interviewing, hiring, coaching, and development of all employees.
• Helps evaluate staff performance and takes appropriate corrective action as needed to hold employees accountable.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Responsible for effective self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and positive, professional work environment.
• Attends all required meetings to ensure proper communication/planning occurs.
• Adheres to all CSM Standard Operating Procedures.
Competencies/Skills Required: 2+ years of progressive lead cook or kitchen supervisory experience required. Must be detail oriented, have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees. Must be able to manage multiple priorities in a fast-paced environment.
Education: High school diploma or GED required. College and/or culinary degree or equivalent experience required. Serve Safe or approved equivalent certification, or the ability to obtain certification is required.
Physical Requirements: Ability to lift, push, and pull up to 50 pounds on a regular basis throughout shift. Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, bending, carrying, and lifting throughout the shift.
Competencies/Skills Preferred: Prefer 2 or more years as a lead cook or kitchen supervisor in a restaurant or hotel of similar size and reputation for outstanding service.